Communication with Airbnb and calendar issues

[Bo15]

Hi,

I am relatively new to airbnb, and have had some great exeriences with different guets. From the beginning I knew, that I was only able to have the calender open around 20 days (march to start april), so therefore I blocked alle dates from the fourth of April and all future dates, so no one could reserve those dates. Apparently, now some of the dates have opened anyway, eventhough I blocked them. The main problem was that two different guests blocked alle those dates, and now I have to get charged.

It is not okay, that I have been charged 148$ (out of 186$) from my earlier guest. 

Please some one help me.

Best regards,

[Linda108]

@Bo15  If you had to cancel because there was an error in the calendar remaining blocked, that is it was a system mistake, contact Air BNB and have the penalties removed.  Here is a link to a guide to contact Air BNB.  

https://community.airbnb.com/t5/Community-Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

BTW  your listing pictures show an empty apartment with a couple of beds.  Is that an accurate representation?  If you only want to have a short time of availability, you can Snooze your listing so it won't be seen during search.  Go to Manage Listing and scroll all the way down.  Click on the box that has Listed in it and change to snooze.