Damages

[Tong12]

Happy New Year fellow hosts,

Have you had the situation that when you claim a damage, your guests lie about they never used or don't know about the situation when clearly you know they did? I am hesitate to call someone liar but I am bothered by the fact that they don't  have the decency to admit. 

[Kara7]

I don’t have that particular situation but presently have a guest who has damaged items and has admitted to it and said she would pay once I repurchase and submit receipts. I did and now she hasn’t paid. Airbnb has tried to charge her account but it is declined. This guest has given both Airbnb and I the run around. I don’t feel like Airbnb is handling this well and has let this women manipulate this whole situation. They said she has been difficult to deal with also on their end. In the meantime I see she has posted another home for use (2 places now) as she is also a recent host. 

Who has my back here? Where is Airbnb when I need them to handle matters and not being pushed around? 3 years as a super host and Airbnb has let me down. 

[Kara7]

Hi Tong,

In response to your situation I’m guessing your only option is to write this guest up in your review so other hosts are warned. I feel your frustration. 

[Paul154]

@Tong12

Unfortunately, this is business. 

You need proof.

Before and after pictures.

Consistant paper-keeping, receipts.

A third party providing service and records of that service, etc..

Many hosts like me don't bother and just consider it the cost of doing business.

Do try to collect. But if unsuccessful,  just raise your prices and move on.