Frontline & Superhost Status - Payments for Covid-19 Cancelled Guest from $250M Airbnb Fund

[Kevin1663]

Has anyone received any compensation from Airbnb per Brian Chesky and Airbnb to reimburse Hosts for covid-19 cancellations?

Thanks for sharing.

[Kevin1663]

Airbnb hosts say they’re getting nothing or comically small payments from $250 million relief fund, call it a ‘publicity stunt’ 

https://www.cnbc.com/2020/04/22/airbnb-hosts-getting-almost-nothing-from-250-million-relief-fund.htm...

[Teresa102]

I’ve not received anything yet, but it does show in my upcoming payouts.  It’s not much, but it’s better than I was getting before.  I did just get notice yesterday, and they said it would be added onto my next payout.   

[Toetsie0]

oh, that sounds promising!

[Anne668]

I have asked and asked and asked – we face possible bankruptcy and loss of our home – and been assured by an agent that I qualify but he couldn't chase it up for me because it is a different team and he couldn't contact them. We have not been invited. I am very, very disillusioned indeed. I used to love Airbnb and recommended them to everyone. The agent I spoke to agreed that we have been absolutely shafted by Airbnb and they didn't think the policy through.

[Anne668]

Sorry, I didn't explain my reply properly. I was talking about the $5,000 dollar one-off grant to superhosts with only one listing who rely largely or wholly on their Airbnb income. This describes us exactly... but you have to be invited to apply.

I have now listed on HomeAway and will never again rely on Airbnb if I can possibly help it. Very disillusioned indeed.

[Toetsie0]

oh, is there no chance you will get it anyway?

[Adam784]

I didn't know about this "grant". Ours is our only property and is of course totally empty.

We are SuperHosts...  Hmmm.

[Anne668]

Hi Adam

Airbnb announced a few weeks ago that superhosts with only one property who rely wholly or largely on Airbnb for their income should be able to apply for a one-off grant of $5,000. 

The trouble is that you have to be invited to apply.

Anne

[Kevin1663]

How do you get invited? Random drawing or certain criteria? A lot of what Airbnb does leaves hosts in the dark.  Not a whole lot of transparency.

[Lena3952]

I  have not received any thing nor does it shows on my payout. I used strict policy, I should be getting 12.5 % back. Hopefully, it will process soon. 

[Sandra707]

Didn't get anything yet with my cancellation at "moderate".  I feel like hosts who try to do the guest-friendly approach and offer moderate or flexible cancelation get screwed for trying to be helpful. Does it pay to be helpful? Financially it doesn't. 

[Kevin-and-Tedde0]

I have not seen a dime from them regarding the payments. Kevin H

[Kevin-and-Tedde0]

All, 

We received a $37.00 check from AirBnB, pathetic when I think about the $1000's we lost in income for March & April 2020. 

We did not lose as much as some on this thread, but we did not get 25% of canceled, it was more like .025%. 

Time to find a replacement for Brian Chesky, from what I have read, Hosts are not his priority. 

We have had a great experience with AirBnB until now, maybe its time to find another way to market our private room and guest cottage. 

[Lyla8]

It’s not what you think of 25% .... it’s 25% of the cancellation fee which even when you have “strict” it still comes to 10 perfect or so of what you would have earned for that reservation since they cancel quite early due to pandemic. Very tricky and lame. I am a superhost and didn’t know about any relief, just this 25% or not much. And yes I got it for 2 reservations in April. 

[Shorecrest0]

Nada.  I called them twice in past few weeks, and they said their system will pick up qualified reservation - mine are qualified - so don't worry.  But I'm worried.  I haven't received anything.