HOST HOSTAGED by GUEST:
A girl booked for herself - she arrived with another person and we asked her to register it - she got very angry and she planned her revenge.
She stayed one night and put dirt everywhere, she broke a curtain, scratch a wall that we had to repaint, I threw garbage in the toilet and I took photos of each thing and asked for the full refund of the 3 days arguing the unit was dirty - and the review was snowy. She gave us a horrible review.
After she was there came a guy, no problem. After the guy another girl, er recorded a video before showing how the unit was cleaned. This girl saw a neighbor's cat through the window and freak out with an uncontrolled behavior screaming sending pictures to us from inside the unit showing the cat in the yard. The same, she called saying that the unit was dirty and were cats inside - the unit does not allow pets - no pets can be inside - in the end, she got her refund and we got a horrible review. The unit's day is too cheap, we believe this is a point that has to change. We will remodeling and put a higher price and see if the people want to play games risking their money.