I want to do the right thing here, so I'm asking the community.
The guest booked for 2 nights and said it was herself, her husband, an infant and a dog. They were moving cross country. Their got here yesterday and our dogs ran up to her dog, who bared its teeth and started to lunge at our dogs. We sepatated them and I told them to let me know when their dog wanted to go out and I would keep mine inside. I did not hear back from her. Then she emailed me about our internet (if we had internet), even though our guest information is sent to the guest with the password to our wifi. It is also posted on the refrigerator.
Anyway, this morning my husband told me that the guests were packing up to leave. I went out to say goodbye and she was very sweet and said they figured they would go stay in Phoenix since our dogs didn't get along and it was too far to drive to L.A. today. She told me she would send me the required additional deposit for cleaning when a dog is in the home.I told her not to worry, that I would check our casita and get back to her.
I just entered the casita and the floor is a MESS. We had a good monsoon storm yesterday before they arrived so the ground was wet, but it will take the person who cleans a while to clean the floor alone.
My question is:
a) My policy states clearly that dogs are welcome if they are socalized. Their dog was not. Should I refund them? Compromise and send a half of a day?
b) Should I include this in the review? I do not like giving negative reviews. They were a sweet family.
Thanks for any advice you can give me.
Kathy