I had a guest instant book for a checkin today. We have a st...
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I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
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My guest asked to stay an additional night on their current stay. I told them to request the additonal night on the website as usual. I accepted the request but I can't see if it is accepted and set to be paid. Did I do it right?
@Kevin-and-Faye0 If they have accepted you should get an email notification and the day in the calendar should have their booking on. Are they already in your place?
They're out right now but I expect them back. It looks like I have an email with a confirmed reservation. That seems right, correct? We're new at this and never had a request for an additonal night.
It looks like my calendar date is filled as well. I think I am ok. Thanks!
Yes, @Kevin-and-Faye0, an email or "approved" in the internal message system. Beware, though, because sometimes guests might not approve or pay for extended stays. There have been a few stories about sth like that here in the forum.