Hosting

I just received a message on my dashboard saying that 'Your performance has fallen below the average for hosts, and it's important to focus on improving it', when I'm doing everything I can to make every stay exceptional and guests can testify to this. Bu... Latest reply by Carole316

I need a direct email to air bnb please Latest reply by Vanessa579

Really unhappy!In the last year I had one set of guests show up with additional people and demand that I accomodate them. (At the time, I had one bedroom and one bed) And they were drunk. I turned them away. I had another woman who made a three week reser... Latest reply by David2643

Hi everyone, I have my listing since last year. Last year, in this period I received a almost an over booking for the many requests I had, but this year I have much lower. I have many reviews and a very positive score! do you have any suggestion? It seems... Latest reply by Letti0

Has anyone ever dealt with an infestation from a guest? The bugs were visible in the first 15 hours of the guests arriving. They are scheduled to stay another 3 days but I feel I need to ask them to leave so that I can properly clean and sanitize my home ... Latest reply by Lee214

Hi everybody, I have received a request from someone declaring that he is french ("fr" under his name means that he is french, right ?) and I have answered his questions in french but he keeps responding in english (though my french is quite good because ... Latest reply by Min19

It is like a maze trying to find out anything on this website - had to cancel a reservation and have received that refund but now I just need to know how/who I contact to submit docs so I can get my Airbnb service fee refunded as well.thanks in advance! Latest reply by Susan1163

Short term rental community discussion Thursday July 19 at 290 Washington Street in Somerville. ALL ABB folks shoudl attend to speak positively about ABB experince. Survey at www.somerville.gov/strs.com

I am unhappy with the directive from Airbnb to tell my guests that if they do not mark me a five star I will not become a super host. Frankly I am totally disinterested in becoming a super host. As long as my guests are happy and have everything they ne... Latest reply by Lisa723

Hello, I am a new host. My most recent guest was a poor communicator. My listing is on instant book and she booked the space before I was able to tweak the wording for by booking requirements (which now requires you to note the expected time of you che... Latest reply by Mariann4