Guests leaving early, how to issue partial refund and make days available?

[Deirdre2]

I have guests that booked my townhouse for 18 days for a temporary work assignment.  They have been told that the project is being put on hold and they will be leaving 3 days early (so they will leave the 17th instead of the 20th).  I would like to offer them a partial refund for the these days and make the dates available for other bookings.

How do I do that?

[Cynthia-and-Chris1]

Ask the guest to go in to Airbnb and change their reservation.  Airbnb will automatically issue them any applicable refund when you accept their reservation change.  As a host, DO NOT do the changing/cancelling as there are penalties.

[Deirdre2]

Thanks for your reply.  According to my cancellatio policy, there is no refund due. 

[Cynthia-and-Chris1]

Then after they have changed their reservation and you have accepted, you can send them however much you would like to send them through the Resolution Center.

[Marit-Anne0]

@Deirdre2

But if you agree to a reservation change it is not regarded a cancellation and they will be refunded accordingly.  It is as simple as that. You can also issue the change from your end - there are no penalties involved as this is NOT a cancellation.  

You go to "my reservations", find the relevant one, choose change or cancel, choose change, then enter the new dates.  A message will be sent to the guest for them to accept.  Once accepted, the unused days will be unblocked in your calendar.