Aloha All Hosts...
Sending me an urgent HELP message on my listing is NOT how to contact me.... especially at 4:13 AM when I am suppose to be having nice dreams. I work extremely hard and need my few hours of sleep. And No, Airbnb is NOT my only work. I also homeschool my 8th grader and work as a mediation lawyer. And *gasp, I also make a gourmet breakfast every morning for my Airbnb guests which includes grinding Hawaiian beans for their freshly brewed coffee. (yes I do everything) hahahaha.
I am still quite shocked it was a Superhost who did that knowing what time it was in Hawaii, AND KNOWING we have to respond to booking requests within a certain timeframe to maintain our Superhost status, but even after I finally woke up at 6:25am, and replied back to her URGENT request for help....(not a booking), and HELPED HER, I also explained to her that she should use the Community Center to send host a private messages, giving step by step instructions, she proceeds to write me another 15 more messages which had me thinking I was getting a new "notification" on my Airbnb listing from a potential traveler for the next 4 hours. WOW, talk about frustrating. I specifically told her to stop writing me on her booking requests and contact me by my private phone number (Yes I was able to give it her in the message board without a booking because I know how......LOL) because I didn't want to hear the PING noise over and over interuppting my work to check and see if it was a new booking request or a current guests contacting me. How does she respond? She continues to message me. uuuugggggg (this host also knows how to reach me via Instagram, so imagine my frustration taken to a whole new level that morning). And YES, I have already helped her a few times on private messaging through Instagram. (she found me there FIRST 2 months ago)
So I am asking everyone to please LEARN HOW to contact a host via the Community Center private messaging by following the simple steps here.....AND for the love of God, please don't send a booking requests at 5am either, as we should be getting our much needed rest! Superhost are evaulated by their QUICK response time and sadly, THIS HOST who wrote me is a Superhost who clearly forgot that. And yes, she finally apologized to me, but then later, took a major attitude with me when I was "educating" her on why she shouldn't reach out to anyone at that hour if they are a Superhost. It takes 2 seconds to check the timezone for any host.
1. MOST IMPORTANT...make sure you are logged into your ABB account. You can't click on any hosts profile face to get the features if you are not logged in.
2. After logging in, proceed to move your mouse or finger in my case, over the host face, which opens up a box with 2, not 1, but 2 FEATURES.
a. Feature one is - SEND PRIVATE MESSAGE
b. See host profile
3. If you want to send a private message, you click on that option, a box will open up in the shape of an envelope which is actually an email going to that host email. Once you post a subject matter, write a message and click on SEND. I have done it 6 times today already. hahahaha.
4. Host will receive that message when they check their emails and can respond accordinglying by clicking on REPLY.
Hopefully I have helped at least 2,782 hosts with this post. But I will settle for 1.
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook