I had a guest instant book for a checkin today. We have a st...
Latest reply
I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
Latest reply
Listings with Instant Booking get more bookings, in part because IB istings are promoted in searches. Hosts can cancel "unlimited times" if the host is "uncomfortable" which only protects hosts from horrible Airbnb guest with bad reviews. Although Airbnb pushes the need for guests to have INSTANT booking, there is no INSTANT canceling by hosts within the unlimited rules and hosts must call to explain the uncomfort or extenuating circumstance.
Here are my questions and my asks of Airbnb...
Shouldn't a minimum notice window allow for a host to cancel on a guest to use the listing personally? If a guest books a date 2-6 months away and then my family expresses interest in using the listing, I should be allowed to use my property and cancel within a process.
Does a host have the right to cancel a booking for renovation or an event that would affect the guests stay? Similar question.
We cancelled on guests within 48 hours after Instant Booking Memorial Day, after realizing that family wanted to fly cross country to visit. This was 11 weeks prior to the first date of the booking. Ever since then we cancelled Instant Book and now get (a) reminders that we could loose hosting rights and need to get back on track and also (b) advertisement to sign up for UNLIMITED CANCELATIONS with Instant Book ... which is misleading.
AIRBNB
- Help hosts set rules for Instant Booking. People typicaly come for weekends, so I am OK with 2-night stays but for a weekday stay I'd like to have a 3-night minimum.
- A Thursday and Friday booking can be a lot less income than a Fri/Sat. Allow hosts to not allow splitting of weekends or a fee to break the difference.
- Allow for automatic Holiday pricing. We get bookings for 2-4 weeks out and also holidays a year away, which always surprise me when someone books Christmas Day at a weekday low traffic rate. Holidays are known.
This has been a fun 4-year run, please give hosts some love.
Instant Book as a default search setting was not adequately communicated.
Fully agree with @Kate-And-Reid0.
Airbnb should finally stop discriminating hosts, and drop off that pro-guest approach. Or start calling everything their real names. It's more and more business approach, not a community.
Under "Availability" then "Trip Length" hosts can set the minimum stay based on the start date of the booking. This was an issues I had and did not know this was an option.
This feature opens us up to longer weekday stays and short weekend stays, and can allow us to lower our weekday price a little and still make more overall.
I'll thow a spanner in the works and say I love instant booking and don't need instant cancelling as I'm a professional and have never cancelled a booking.
I'm suprised that you would put family visits above a booking, this is a business and the guest comes 1st, its called customer service. No host should ever cancel a booking except in dire circumstances, your guests could have flights, car hire, follow on accommodation booked.
Are we professionals?
Critical is
a) Cancellation within 48 hours, with an explanation and appology to the guest
b) Cancelation was 11 weeks prior to the booking date
b) There are 1500 VHR's in South Lake Tahoe - plenty of options for the guests to revise their lodging
I've had hotels cancel, flights changed, and such by Professional companies.
@Kate-And-Reid0 - You can adjust your calendar for all the things you've just mentioned you need already. If you want minimum stays on the weekends, you need to set up requirements for the weekends the way you want them. If you don't want to take reservations so far in advance, turn off your calendar to reservations more than 3 or 6 months out. You cannot cancel guests because you have a change in plans. If there are extenuating circumstances, you can apply for this exception, but as for renovations and family visits, it doesn't cover this.
Also, a holiday stay for you in Lake Tahoe is not the same for a host like me in Durham, so there isn't a way to just "make" holidays more expensive. You need to manage your calendar and pricing yourself. I would suggest turning on Smart Pricing and setting your limits appropriately as this will help. Addtionally, you can set seasonal pricing. If you use the calendar to allow all future dates, you can set up seasonal prices for many years ahead, but if you aren't sure about family coming for a visit and the potential that the space will be booked, I wouldn't suggest this.
Finally, imagine the guest who has picked your place, paid in full at booking, has made arrangements for flights, applied for Vacations Visas, has planned for their kids to be off school, their dog to be boarded, and for someone to come in and water the plants all 6 months in advance only to have you cancel their stay because your brother-in-law wants to come for a visit. You've just ruined that guest's vacation and they will now need to scramble to find other accommodations - if they can in the area which might be exactly why they booked so far in advance. This is why you are punished for cancelling by Airbnb because it isn't cool to do that to someone.
Personally, I love Instant Book. It makes my life so much easier and we take bookings a year in advance too. We've had to make sacrifices and said no to family who wanted to come because we were already booked by paying guests. We remind them that we are running a business and need to treat our paying clients with the respect that comes from being a small business owner.
If you need more assistance understanding how to set up your calendar and calendar constraints, most of the answers can be found in the Help Center or here in the Forums. The Tips and Tutorials section has many help documents that take you step by step. Also, if you search here in the forums, these same issues have been addressed many times and you can find gobs of threads about how to set up seasonal pricing, 3-day weekends, or holiday increases. Hopefully you'll find all you're looking for so you can feel more successful in managing your business and less let down by Airbnb.
Are we professionals?
Critical is
a) Cancellation within 48 hours, with an explanation and appology to the guest
b) Cancelation was 11 weeks prior to the booking date
b) There are 1500 VHR's in South Lake Tahoe - plenty of options for the guests to revise their lodging
With such strick cancellation and the surprise of Instant Book, I should have considered blocking a potential weekend for family and then opening it up again.
Yes, we are professionals. We accept money in exchange for a service. Kinda the definition of professional.
@Kate-And-Reid0 - I'm sorry that find yourself in this situation. It's obvious you are angry.
IMO a professional doesn't cancel a contract with a paying client, who acted first with good faith, because their family wants them to do something for free.
Let's try an example so you can see what I mean:
You're remodeling the bathroom in your home, you've called a pro to come out to do some work for you after you looked at many pros, researched Google reviews, consulted your neighbors, and read his website. You even read the Wikipedia page about his parent company. You both agree to the fees and terms. He's supposed to be there in 10 days, which means you have to plan to be at home that day and request a day of vacation from work rescheduling some meetings in the process. Then he writes you an email with a heartfelt apology 2 days later that he's not coming because his brother called and needs him to come over to his house instead.
How would you feel? Slighted? Put out? Would you hire him again? Now you're scrambing to find someone else after you already picked this guy. You'd probably call him some choice names, tell anyone who would listen that he wasn't reliable, and you'd probably lament that he, indeed, was not professional. And as a subcontractor working under the name of a larger organization, you might go so far as to say the entire company is unprofessional and unreliable. His actions sully all the other sub-contractors and the reputation of the larger corporation in this example.
Some things to think about.
Seems like you want your cake and eat it too.
You accept reservations far off in the future. It is beneficial to you because it's nice to know that you will get business.
But you don't want to honor this commitment, because you'll lose money or other personal reasons?
Please reduce your stress. Only clear your calendar for the foreseeable future.
I'm in the same position right now. My son and daughter in law have decided to surprise me with a visit with their two year old. At the same time I have a guest arriving during this visit. I did not cancel but offered them the option of cancelling and a refund if they did not find the idea of sharing with a toddler appealing. They have graciously said that they'd like to stay regardless so I'll make it extra special for them and hope everyone gets along. ( And fingers crossed for the review when they leave)
A Host can cancel at any time, the issue seems to be one of consequences.
My Brother is coming to visit me, last time the flight was delayed that he qualified for a refund that basically paid for his flight, he was quite happy.
Usuing AirBnb as a system you have a get out of jail free card if you can show Extenuating Circumstances or Uncomfortable for Instant Books, otherwise accept the contractual penalty. Both seem very available with a bit of thought.
The whole system would collapse if you could cancel a guest with no thought.
@Kate-And-Reid0 True it is rather nebulous, the wording appears to give carte blanche, it's a masterful teaser. "Hosts can cancel "unlimited times" if the host is "uncomfortable"". But, ONLY if the host calls Airbnb and Airbnb agrees that it is an 'uncomfortable' situation - agreed many situations can be uncomfortable such as family coming when you have booked the rooms, but don't think that is what Airbnb had in mind because everyone could cancel anytime they liked and IB would mean absolutely nothing in terms of guests ease of booking & trust, something Airbnb promotes. There is also very fine line between discomfort and discrimination and allowing any and all 'discomfort' cancellations with a click of a button would fly in the face of Airbnb discrimination policy.