Hosting

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Tip envelope for cleaners

I've been contemplating this for a while.Although I pay my cleaners well at $30.00 an hour I've seen this done before. My first thought is that it may incentivise the cleaners to be there best and go the extra mile and they will get to make extra money an... read more

in Page, AZ in Hosting
Created 29-06-2019 | Latest reply 01-07-2019 by Hollie6

**Guest

Has anyone hostied this guest? **[Name hidden due to privacy reasons - Community Center Guidelines]

in Seattle, WA in Hosting
Created 28-06-2019 | Latest reply 01-07-2019 by Lizzie

What to do when airbnb deactivates your hosting account - for no reason

My account was suddenly deactivated today because airbnb "determined that it is in the best interest of Airbnb, and for the users on our site, to deactivate your account permanently." No warning, no complaints nothing. I have nothing but 4 and 5 star revi... read more

in Carbondale, IL in Hosting
Created 31-10-2017 | Latest reply 01-07-2019 by Lizzie

How can I fix what is not broken!

Here we go again. I thought I had this covered by my explanation page of how Airbnb reviews work in my house rules folder, and for the last 50 reviews it has worked ok but, last nights guests obviously didn't open the house rules folder and this is what I... read more

in Mount Barker, Australia in Hosting
Created 26-06-2019 | Latest reply 01-07-2019 by Susan17

Bolded Statements in Guest Reviews on Listing

Just caught a new change to our listings. I don't think I would have noticed but I happen to be in the process of booking a vacation for myself to Portugal and am staying at Airbnbs, and I think between yesterday and today a new feature was rolled out. Yo... read more

in Inglewood, CA in Hosting
Created 28-06-2019 | Latest reply 01-07-2019 by Helen350

Guests asking for mail and packages to be delivered.

I have had a number of reservations ask to have mail or packages delivered in advance of their arrival. They are asking me to sign for the packages and hold them until their arrival. I find the request strange and I do not want the liability. Does anyo... read more

in Salt Lake City, UT in Hosting
Created 05-06-2018 | Latest reply 01-07-2019 by Wendy761

How to make guests feel special

I wanted to reach out to the Airbnb community and see how hosts have successfully made their guests feel special. Since day one of running my Airbnb, I have always left a welcome letter along with the a bottle of wine. Any other ideas? I want my guests to... read more

in Los Angeles, CA in Hosting
Created 03-09-2016 | Latest reply 01-07-2019 by Geraldine202

How could it be so troublesome to change a booking

Hi all,Sorry for my rant. I've just started hosting for 2 months. However I'm really shocked by the low efficiency of ABB customer service.A guest booked 1 but 2 appeared. It's fine I can accommodate them, however, when I tried to change the booking from ... read more

in Sydney, Australia in Hosting
Created 29-06-2019 | Latest reply 01-07-2019 by Joy298

How to review guests who ignored rules and stained bedding

We have been hosting for 18 months and stay fairly full, so we aren't exactly new to this. However, I would appreciate input regarding a review I have yet to write. At present, the guests have not reviewed their stay and I am waiting until the 11th hour ... read more

in Norman, OK in Hosting
Created 07-03-2019 | Latest reply 30-06-2019 by Debra-and-Walter0

How do you feel about late check-outs?

Every now and then I have a guest who ignores the check-out time. Usually it's no more than 15-20 minutes, but one time it was an entire hour. (With that one, I'm pretty sure they thought check-out was noon, instead of 11am, awesome guests otherwise, and ... read more

in Wilmington, NC in Hosting
Created 26-06-2019 | Latest reply 30-06-2019 by Inna22

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