Hosting

Custom List Message Item

Listing disappearing from search results, was working fine last week

Hi there,I wondered if anyone has any advice. I listed 2 properties about 3weeks, it has been going really well, rooms were booked almost constantly when I made them available. It was so busy, that I reached superhost status within 2 weeks! The listing sh... read more

Created 09-10-2019 | Latest reply 10-10-2019 by Yasmine57

in Oban, United Kingdom

Great communication is the key to hosting success

Hello, From the moment you first hear from a guest, you are starting the journey of hosting. Each conversation is important and can help you as a host find out the information you need and also make your guest feel excited about their stay. There ar... read more

Created 07-10-2019 | Latest reply 10-10-2019 by Cormac0

Great communication is the key to hosting success

in London, United Kingdom

House rules

I have found the whole hosting experience overall positive but I continue to be frustrated by guests ignoring my house rules. For example I have a big sign on the back of my front door that states that on check-out I expect things to be put back where th... read more

Created 24-12-2017 | Latest reply 10-10-2019 by Cheryl0

in Traralgon, Australia

Guest plans to bring his guns

Is there a good way to make it clear that you ban guns in your home on your listing?

Created 11-07-2016 | Latest reply 09-10-2019 by Sarah977

in Minneapolis, MN

Guests show up a month early to "tour the property"

We recently had a guest show up to tour the property one month in advance. They didn't let us know they were coming and proceeded to walk around our home and onto our covered dock. We had other guests staying in our home at the time and were taken by surp... read more

Created 14-07-2019 | Latest reply 09-10-2019 by Zappa0

in Hartwell, GA

How to change order of items in my Guidebook?

I have been adding new items occasionally to my Guidebook and would like to change the order in which they are listed. Can someone enlighten me? Thanks

Created 09-10-2019 | Latest reply 09-10-2019 by Harold-And-Barbara0

in Omaha, NE

My dog bit a guest unexpectedly

Hi all, I am afairly experienced host and have a dog, but I am embarrased to admit that my dog unexpectantly bit a guest on the leg after over 90 reservations incident free. Luckily the bite did not require immediate medical attention, but left some bruis... read more

Created 10-02-2019 | Latest reply 09-10-2019 by Kevin1322

in Raleigh, NC

Value

"Value" I find to be a very subjective category to rate a host on. Its been a category that I've struggled with for awhile and AirBnB only states to add more free stuff or lower the price. Well, I've added more free things- bottles of champagne, robes, bo... read more

Created 18-03-2017 | Latest reply 09-10-2019 by Kevin1322

in Las Vegas, NV

rude guest making enquiries

After enjoying a really good year of hosting on AirBNB, we've sadly had some bad experiences recently. The latest one was a potential guests who enquired in September, asking for a 2 night booking - but 12 months later - in the following year. We wrote a ... read more

Created 17-10-2016 | Latest reply 09-10-2019 by Peter1354

in United Kingdom

Guest Refunds Should Not Be Insured Against Host Revenue

I have written about this before in different contexts, but it continually happens, and with 33 rooms, I host here, it becomes a significant loss of revenue.Guest reservations are insured against our revenue if the guest has an extenuating circumstance, w... read more

Created 09-10-2019 | Latest reply 09-10-2019 by Andrew0

in Stowe, VT

Top contributors

Cathie19

Darwin, Australia

1807

4165
Sarah977

Sayulita, Mexico

16089

28408
Inna22

Chicago, IL

1880

3418
Ann72

NY, NY

2946

4946
Robin4

Mount Barker, Australia

6914

13299