@Nadja20
Hi Nadja, you do definitely have a problem then. You will have to contact Airbnb in Switzerland on +41 43 50 84 900. I don't know what phone holds times are like in Switzerland but I believe the best and fastest way to contact Airbnb is via Twitter. If you have an account log into Twitter
Step 2: Search for @Airbnbhelp and choose "Follow" them
Step 3: Send a Direct Message (DM) explaining your issue and wait for their response. They may ask for information such as your listing but always provide it over DM so it is not public.
If you do not have a Twitter account it is quick and easy to join and, it's free!
I am sorry I can't be of more help but I hope you can get this sorted out.
Cheers.....Rob