How do I deal with the guests who don't follow the rules?

[Jieun2]

 Hello, I've hosted people for the last two months, and had some weird guests. 

Especially, the thing which was highly tricky to deal with was check in and out time. 

There were lots of guests who just check in at early time, and leave late. One guest I'm having now checked in 2 hours earlier (I set the time anytime after 12, and even told him that he could keep the luggage in a kitchen area, but couldn't use the room before the time. ) Then he stayed in kitchen, watching me clean the room for an hour and went inside the room when I was staying in my room for a bit. 

I tried to be nice to this kind of guests, since I was worried about 'the emotional reviews'. Now I'm wondering how other hosts, more experienced than me, deal with this kind of tiny-but very annoying sort of issues. 

(Btw, my place is the old school airbnb place where I am actually living in.)

Thank you for your attention.

[Jessica-and-Henry0]

@James610

Definintely get outdoor surveillance camaras that cover your main entrances. Or get an indoor camera that points toward the door to record who comes in/goes out. If you have this kind of irrefutable proof, and you include in your house rules and make it clear to the guest that anyone and everyone entering your home is considered a "paying guest" regardless of how much time is spent inside the home. Once you have this rule and proof, it won't be awkward at all - just a very straightfoward message to the guest to pay for the extra people he failed to include.

Getting paid for extra people that way will pay for the extra cameras in no time~ IMO, totally worth the investment. And people will think twice about trying to scam you once they know about the surveillance. Good luck~

[Fred13]

@James0 You charge $145 for a minimum of 6? And then $15 for extra guests?  Why a minimum, or do you mean $145 for the first 6?

[David126]

You could also charge for property rather than by how many are staying.

[Lucy-and-Loic0]

That happened ot me at the beginning too.  Now a week out, I send a friendly message to each guest reminding them of check-in time, address, code to get into the building, where to ring for keys, etc.  Just in case they missed details when booking.  I used to get crazy people informing me of a 5 hour early check-in which put me in a bad position ...  Now I just make sure they're clear on my policy a few days out (already stated before they booked, but I re-state it anyway), with the friendly welcome message.  I have it in a saved direct message so there's no misunderstanding.  Then if the person is pushing for an early check-in I can make that decision - I can say "because of professional commitments I cannot check you in earlier than our agreed time" or I can say "Although check-in time is normally ... Today I am available to check you in early", depending on my own circumstance.  Best to get in the habit of contacting them first, and re-state all the details so they can't say they informed you of their insanely early check-in with an expectation of you to comply to that.