How to cancel a reservation

[Agung2]

A person just booked for today using the instant booking option. I can't accomodate the guests. How can I cancel fast? OR how can I contact someone from Airbnb to solve this out?

Thanks

[Marzena4]

You can contact Airbnb Customer Service - use Twitter or the form: https://www.airbnb.com/help/contact_us#/

If you're using instant booking, you are entitled to cancel this reservation:

https://www.airbnb.com/help/article/2022/how-do-penalty-free-cancellations-work-for-instant-book-hosts