Hello everyone, I’m so upset A guest canceled 4 hours before check in & played the covid card , within in hour airbb refund 100% back to guest , my question is how & why this guest didn’t cancel before check in day , obviously she knew her husband had covid & 2 days before according to airbb so why didn’t she cancel 48 before , we had huge country concert in my county , I’m still waiting for new booking but I guess in to late , we got to be able to hold of higher up in airbb and address our concerns on refunds , because I am strict policy , & i think they should of only given 50% refund 4 hours before check in , my gut feeling told me this lady was booking 3 way , because after she called me to tell me her husband had covid , night before check in , I messaged her explaining I meet & greet , next morning , I guess after realizing I would be there to take IDs , now she has her children, 36years old 33 years old 26 years that can stay in her place , but I told her yes they can but I need ID on one proving she’s 25 years old , my policy 25 years up , next thing you I know it’s canceled & 100% refund was given , I tried calling airbb and they all say the same thing , they have covid , ugh I hope this doesn’t happen again. , because after may 31 2022 they can’t get a refund for covid no more so will see