I haven't been paid for my last guest!

[Patrick7]

I'm beside myself trying to find out a way to fix this, my bank can't do any thing because there is no transaction. There is no way I can find on your site to contact anybody about it. I am about to go on facebook and tell the world that yall are a bunch of crooks. please help. It has been over two weeks since I was told the money should be there "any day now".

[Dave-and-Deb0]

Hi @Patrick7,

Don't get too uptight.  I am sure Airbnb will make it right.  Give them a call at:

United States and Canada

+1-415-800-5959 +1-855-424-7262 (toll-free)

[Raymond-and-Elaine0]

@Patrick7 I realise you must be very angry but this is a forum for hosts and not a place you can contact airbnb directly.

[Clare0]

@Patrick7  Looks like you cancelled on a guest in October.  Unless you had convinced Airbnb that the cancellation was due to extenuating circumstances, you will be penalized.  Read more about penalties here: 

https://www.airbnb.com/help/article/990/how-do-the-cancellation-penalties-work

[Lizzie]

Hello @Patrick7,

I am sorry to hear you are unhappy. As Raymond & Elaine mentioned, this is mainly host to host discussion here in the Community Center. Can I check if you tried the contact details above and have now spoken with a member of the Support Team?