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How to deal with a bad or unfair review

Hi guys, I'm not new to Airbnb but on the (very rare) occasion that I get a bad review I often feel a little stumped on how to deal with it. I have two close friends who do Airbnb and they (like everyone else from time to time) get the occasional negativ... read more

in Sheffield, United Kingdom in Hosting
Created 10-09-2020 | Latest reply 15-09-2020 by Fred13

Do you let guests receive mail?

I have seen other threads on this subject, but dealing more with scams and fraudulent activity conducted by guests, e.g. regisering businesses, bank accounts, social security etc. at the host's home. Of course, those are situations we all want to avoid (... read more

in London, United Kingdom in Hosting
Created 14-03-2019 | Latest reply 15-09-2020 by Huma0

107

Guests inviting friends over

I am having ongoing problems with guests inviting their friends over. Some have even shared keys and codes for entry with unbooked visitors and today we had a large wedding party get ready at our property while it was only booked for two! One of the bride... read more

in Auckland, New Zealand in Hosting
Created 17-03-2018 | Latest reply 15-09-2020 by Mitchell77

Charging a separate price for one night stays.

I would like to be able to charge a supplement for one night stays to make them worthwhile for hosts - I have mentioned this numerous times to Airbnb at meetings but they have failed to take it on board and their only suggestion has been to make a cleanin... read more

in London, United Kingdom in Hosting
Created 16-04-2019 | Latest reply 15-09-2020 by Anna9170

Publicity or permission issues ?

Yesterday I was sent a link from a friend to an article about my Airbnb by a travel writer. As far as I know this person has not been a guest. Its a flattering little write up on a blog that's pretty popular. All the pictures were taken directly from m... read more

in Frederick, MD in Hosting
Created 01-08-2020 | Latest reply 15-09-2020 by Ann72

Is there a Formal Complaints Handling Procedure at Airbnb, because there REALLY needs to be?

I have had on-going problems with Airbnb, as a host. There software is full of bugs. There 'customer service' handlers are often ignorant, simple, incapable of understanding problems, live in America and think that the system should be the same for eve... read more

in Sheffield, United Kingdom in Hosting
Created 12-02-2018 | Latest reply 15-09-2020 by Annie591

139

Cancellations due to SMOKE from fires

Hello Fellow Hosts!Given there must be thousands of us dealing with intense smoke from the wildfires raging in the west, and am guessing not a few of us are dealing with cancellations as a result, am wondering if a discussion around how hosts are handling... read more

in Occidental, CA in Hosting
Created 14-09-2020 | Latest reply 15-09-2020 by Pamela853

Looking for Cleaning or property management service in New Haven CT

I have an Airbnb in East Haven, Connecticut. We travel during parts of the year and would like to find someone to refresh the property in between guests during those times, and also generally look after the place as/when needed. Anyone know a resource i... read more

in East Haven, CT in Hosting
Created 09-10-2018 | Latest reply 15-09-2020 by Taylor48

What makes a guest great?

I have been thinking about this a lot. We have hosted almost 100 guest stays now and a few of them really stand out as being awesome guests. In addition to leaving our place clean, following rules and communicating well, the "super guests" do things lik... read more

in Frederick, MD in Hosting
Created 08-09-2020 | Latest reply 15-09-2020 by Yadira22

A Newbie mistake--forgot to add cleaning fee!

Hi there, hosting community!We just posted a listing for our guest house last night at midnight, and already have four bookings. Unfortunately when I was proofreading the listing, I neglected to add the cleaning fee of $150. We're writing to each of the p... read more

in Hosting
Created 22-04-2018 | Latest reply 14-09-2020 by Gary749

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