Hosting

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Inbox notification won't go away

I have a brand new Samsung Galaxy S8 (Oreo 8.0.0) with the Airbnb app installed as well as a Samsung Galaxy Tab3 tablet, also with the app. There's no problem with the tablet but on the phone there's a persistent "1" showing up, alerting me of a new notif... read more

in Mariehamn, Åland Islands in Hosting
Created 08-06-2018 | Latest reply 06-07-2020 by Yury27

Instant book - "recommended by other hosts"

Hi everyone, I am a little confused about something regarding Instant Book, hoping someone can clear this out for for. Although I always dread doing so, from time to time, I activate Instant Book to help me get a few extra bookings. On my page, I have thr... read more

in Ottawa, Canada in Hosting
Created 03-10-2016 | Latest reply 06-07-2020 by Helen3

how do I make calendar available after cancelling reservation?

Hi! I had to cancel a reservation because of family matters and I wanted to know if I can make some days available again. The reservation was for 27 days, from January 3rd until the 30th, but now the place won't be available after the 22nd. I know after ... read more

in Los Angeles, California, United States in Hosting
Created 14-12-2015 | Latest reply 06-07-2020 by Lilia973

Guest wants to cancel, I want to override my policy and refund in full

I have a guest scheduled to stay with me in October for a wedding. The wedding, not surprisingly, was postponed due to the coronavirus. The guest wants to reschedule for next year but I cannot accommodate and I would like to refund in full (I am on Strict... read more

in Bryn Mawr, PA in Hosting
Created 06-07-2020 | Latest reply 06-07-2020 by Alexandra316

Airbnb cancelling reservations

In the last two weeks we have have a total of 3 bookings made by guests that were cancelled by AIRBNB with the below email: "We closely monitor all bookings and user interactions on Airbnb. We noticed that the booking xxxzzzxxx does not appear to be lawf... read more

in Beatenberg, CH in Hosting
Created 11-01-2020 | Latest reply 06-07-2020 by Roberta2

Cleaner required for Canberra, Australia

Hi Looking for a very reliable cleaner for our two Canberra, Australia listings.Someone who knows that Airbnb properties need to be maintained to a high standard of cleanliness. Does anyone have someone they can recommend please?

in Canberra, AU in Hosting
Created 06-03-2017 | Latest reply 06-07-2020 by Graham331

Community "Support" - Overriding Refund Policy

Today I was contacted by a Community Support representative regarding a reservation for August that was made after March 14th, and cancelled June 2nd. As you all likely know, this means that the reservation is not eligible for a full refund under the ext... read more

in Toronto, Canada in Hosting
Created 04-07-2020 | Latest reply 06-07-2020 by Ian-And-Anne-Marie0

Awaiting Payment ABUSE!

There's a problem that comes up frequently, where a potential Guest books a room, but does not have a valid form of payment. When this happens, AIRBNB's current policy allows the potential Guest to block the dates of the Host's calendar without offering a... read more

in Elgin, IL in Hosting
Created 18-12-2018 | Latest reply 06-07-2020 by Cave0

Where to see listing views

I used to check my listing views obsessively, but haven't done so in probably over a year. I simply cannot find any way to look at listing view data anymore.There used to be a chart where you could pretty much see how many views any listing had, on any g... read more

in Urbana, IL in Hosting
Created 05-07-2020 | Latest reply 05-07-2020 by Christopher187

Entering the unit during a guest's stay

I'm curious if, as a general rule hosts enter their Airbnb rental units during a guest's stay (understanding that the guest is aware it's happening). For instance, to check for towels or bedding to launder or to replenish consumibles, along the lines of... read more

in Portland, ME in Hosting
Created 11-07-2017 | Latest reply 05-07-2020 by Maxxine0

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