Hosting

Custom List Message Item

so a guest shows up with a 'service animal', what are AirBnB's policies on that?

Created 08-03-2016 | Latest reply 24-05-2022 by Robin129

in St Augustine, FL

Fee for charging electric vehicle

We have had request to allow charging of electric vehicles overnight at our bed and breakfast. Can we state in the listing that there will be an additional fee collected onsite for charging? The fees would vary depending on the kwh usage.

Created 05-10-2019 | Latest reply 24-05-2022 by Robin129

in Newton, NC

Smart pricing lower than preset minimum

I activated smart pricing for my property, and set my minimum at $110 and maximum at $175, but people have been able to book for as low as $85. Why is that happening?!

Created 07-10-2016 | Latest reply 24-05-2022 by Janice504

in Toronto, Canada

Airbnb refunds gusts in full

even strict cancelation policies Airbnb refunds gusts in fullfor bad weather situation but the guests give wrong informations.The Weather was fine and absolut no problem for arrive the accomodation.AirBnb ignoring all my complains and want me to accept th... read more

Created 24-05-2022

in San Francisco, Philippines

Oven stopped working

I am new to hosting and currently hosting a guest from Jan 20- April 15. The oven stopped working while preheating last Sunday. My place was purchased less than a year ago and is currently under a 1 year warranty for appliances and construction. I put in... read more

Created 04-03-2022 | Latest reply 24-05-2022 by Gillian166

The Kusi season at the Kenyan Coast

The Kenyan coast goes through two main seasons: The Kusi and KaskaziThe Kusi is when we have the strong Southern monsoon winds which blow from April to November. During Kusi it is considered low season because the seas are generally rough for snorkelling ... read more

Created 18-05-2022 | Latest reply 24-05-2022 by Felicity11

in Malindi, Kenya

Smokers leaving cigarette ends

I have a large self contained airbnb which attracts extended family groups. I have an ongoing problem with cigarette ends...I supply outside ashtrays and allow people to smoke in the garden and on the decking, but have recently had 2 groups which ignored ... read more

Created 23-05-2022 | Latest reply 24-05-2022 by Amanda660

in Swanage, United Kingdom

Broken star rating system

So this just happened to me AGAIN. Literally every subcategory 5 out of 5 stars and overall.... 4..... what the...?!?!?! And AirBnB says nothing they can do and its to protect the "integrity" of the review system.... what integrity of bogus star ranking... read more

Created 02-02-2022 | Latest reply 24-05-2022 by Jason647

in Vermont, United States

Issues with Resolution Request Debits Accounting Process

Many issues regarding resolution request debits (in the case where host pays the guest):1) Because many hosts have more than one listing, resolution debits should apply to the PARTICULAR property it applies to, and follow that property's payout routing ru... read more

Created 10-09-2017 | Latest reply 23-05-2022 by Justin381