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I've just received a 'confirmation' from a guest but I had never received a 'request' prior to this.

‎10-08-2017 05:45 AM
Marianne70
Level 2
Auckland, New Zealand
‎10-08-2017 05:45 AM

I've just received a 'confirmation' from a guest but I had never received a 'request' prior to this.

Now the only option on the screen was to 'cancel' but I never confirmed a reservation from this guest!!! Now am I liable.  I do not understand what has happened and I am not responsible for cancelling as I never confirmed this reservation. Help! 

‎10-08-2017 05:45 AM
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2 Replies 2
‎10-08-2017 06:23 AM
Steven219
Level 1
‎10-08-2017 06:23 AM

Similar thing happened to me. A booking was "accepted" but I had not receieved any message or opportunity to peruse it. How does a booking get automatically accepted?

sw

‎10-08-2017 06:23 AM
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‎10-08-2017 08:49 AM
Ana7
Level 10
Zagreb, Croatia
‎10-08-2017 08:49 AM

Then you must have the Instant book option on!

‎10-08-2017 08:49 AM
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