Information re keys etc

[Irene84]

When guests book a lot seem to be unaware that information regarding keys, directions etc becomes 'open' to them. As I work outdoors often nowhere near internet access I would like to know that all my guests are aware of this process as I often arrive back to 'panic' emails about where to find keys etc.....Could Airbnb possibly make guests aware of this feature?? As my property is on an island I cant be there to physically let people in so I have arrangements in place. These are clearly written on the info, but guests dont seem to know/realise this. Why?

[Andrea9]

@Irene84

Guests unfortunately often don't read. You can counter this and come across as caring host by preparing a boiler-plate message you can save and send guests (some time) after booking to welcome them and explain all or where to find the info.

It's also a nice gesture.

[Karen-and-Brian0]

@Irene84 People just don't read, and it's extremely frustrating! You'd think they'd want to be prepared for their arrival & have printed out all the instructions they have on their itinerary, but no .... @Andrea9 has a great suggestion & it's what I do as well - a week before guests are due to arrive, I send them a message through Air BNB messaging outling all instructions for keys, alarm system, directions to the place etc. I've found that many people rely solely on their cellphones to access their stay information en route & that just doesn't work where we are - there is no reliable internet/wifi/cell phone reception there. In the message, I explain that to them and tell them to print out a hard copy of the instructions and bring it with them. So far, so good. Best of luck! - Karen

[Betty-B--M-0]

@Irene0: as to why people don't know/realise, it seems that a lot of detail gets lost in plain sight. The more detailed the listing, the less it's read? 

Besides everything you're already doing and Andrea's suggestion, you could put in a friendly one-liner house rule stating something like "no. x: All info. on keys and directions provided at booking confirmation."

If you're not using instant book and just prior to accepting their booking request, send a short message letting them know you're happy to have them stay and to make sure everything goes smoothly on arrival, kindly copy-paste rule x in their reply to you so that you can accept their request and have them receive their confirmed booking.

Hoping that doesn't come across as patronising.