Irritated with missing $$ from payout

[Erin54]

I have called AirBnB and left a detailed message with a service agent three times now that they cant figure out and no one calls me back.  They owe me $200. Im frustrated at the fact that I cant get someone to help my situation.  So i had to cancel and lost a 100$ on a payout due to me coming down with walking pnuemonia.  I submitted paperwork for an extenuating circumstance, and it was approved.  I never saw the $100 refund as promised.  Then i had a payout last week that was $100 less that what it was supposed to be.  No one can figure out why at airbnb and they keep saying they are passing my case on and i hear nothing.  I call just about once a week for the last month and speak to someone new.  any advice.  this isnt fair