I was awarded SuperHost. Recognition is given by Airbnb to Hosts who go more than the extra mile to ensure
guests have the best vacation stay experience. I work very hard to keep my 5 star rating & give fantastic service to all guests.
Recently, there was a bug or glitch with the Airbnb syncing of calendars with other Booking Sites. The result
was a double booking on the Airbnb website. I discovered the double booking & contacted Airbnb Representative
who determined the online glitch syncing calendars. I immediately messaged the guest to explain what had happened.
I had to cancel the 2nd booking. Guest was most understanding. I then referred him to another suitable property nearby
also listed by Airbnb so both guest & Airbnb benefitted. I arranged for my Driver to meet this guest (now booked elsewhere)
so that there was no inconvenience. I also sent a list of recommended things to do, places to go & remained in contact to
ensure they were happy.
Airbnb removed my Super Host Listing due to cancellation without any communication with me. I was really upset by this.
Eventually after many calls to Airbnb, finally I got a great Representative in Sienna, explained the problem. She made contact
with the Super Host Team & eventually my Super Host status was restored.
Any Listing can be suspended due to host cancellation..fyi
The point is, Airbnb should have a process to determine the reason(s) for cancellation before taking uninformed drastic measures.
They benefit from Super Host status as much as the Host does..NM
