Missed potential booking

[Maria369]

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hi, i am a fairly new host and i am frustrated because i had a guest request a same day booking and she changed her request a couple times to add a night and i gave her a discount and in the mean time (before she confirmed) someone else has a pending request but he is not verified so its blocking the other guest from confirming , it says he has 12 hours to get verified. it wont even let me decline his pending request so that the other guest can complete her reservation. ugh very frustrated and i hope this makes sense to ya"ll

[Denise76]

Had a similar problem. One guest was pre approved by me, he says he was already charged, but the website shows the reservation status as cancelled. I texted him and he does not know what happened, he is asking me to save those dates for him while he is in contact with Airbnb, trying to fix the problem. Meanwhile, another request came through, for the same dates, from a different guest and I had to decline him, because I am not sure if those dates are booked or not. Frustrating.