My Guest is due to arrive in the Morning, but doesn't know how to get his ID Verified.

[Darren18]

I have a pending booking for a Guest who wants to arrive in about 18 hours. He has Photos of his Passport and Drivers licence, but after 2 days of enquiries, doesn't know where to send them. He doesn't have a Facebook Account , just his Email and Phone Number verified on file. I have not requested any verification as part of the booking and have had Guests with less proof  make a booking without problem.

[Darren18]

PS: He has already paid in full by Paypal.

[Ash-and-Dasha0]

He should send them to you directly because it sounds like he booked it outside of airbnb by paying with paypal anyway. Protect yourself as a person and as a property owner, you are on your own with this guest. 

Also on your reservation requirements for your listing, enable Gov ID required, otherwise guests don't see the prompt to upload their ID. 

[Darren18]

Where does it sound like we are operating outside Airbnb? Paypal is an option for people to pay if they don't have a credit card. He paid AIRBNB, not me.

[David-and-Fiona0]

Sounds like you are working outside of the Airbnb system (assuming they paid you directly via PayPal) if so you are on your own. Good luck. 

[Darren18]

No, he paid AIRBNB with Paypal, not me. Thats an option for people without credit cards. Now he has paid them, he can't proceed to book.

[Lisa293]

@Darren18

Strange they are asking him to verify if they have not with other guests.  Don't know why that would have changed. 

https://www.airbnb.com.au/help/article/336/what-are-profile-verifications-and-how-do-i-get-them

What are profile verifications and how do I get them?

Profile verifications are a way to connect your Airbnb profile to other information about you, such as your Facebook profile, phone number, email address, or government-issued ID.

Adding verifications

To add verifications to your account:

1. Go to Profile on airbnb.com
2. Tap Trust and Verification
3. Under Add More Verifications choose a verification to add

Certain verifications like reviews and professional photography can't be added from this page.

Available verifications

Available verifications include:

• Email address: Confirm that you receive email notifications and messages
• Phone number: We'll share your verified phone number with your host or guest once a reservation is accepted
• Online ID: Connect your Airbnb profile to Google, Facebook, LinkedIn, Verify with Amex, or by having pre-existing reviews
• Offline ID: During the Verified ID process, provide your government-issued ID, or answer some questions that only you would know
• Reviews: Build a reputation in the Airbnb community from your Reviews tab after completing reservations
• Verified photos: If you're a host, we offer free professional photography in many cities

Verified ID

You may also want to get a Verified ID badge. To get a Verified ID badge, go to the Trust and Verification area of your profile and click the Verify Me button or visit our Verified ID page.