Hello lovely CC members.
I wanted to get some guidance regarding an issue that I'm having right now with a uncommunicative guest.
We had good communication until the booking was confirmed (this was about 1 month ago). Since then I sent a message a week ago asking if they had any questions or if there was anything I could do to make their stay more enjoyable. I did not get a reply to that,
They were supposed to check in yesterday and stay for 18 days. I sent a message 1 day before check in and the radio silence continued.
I sent 2 messages yesterday (day of check in) and didn't receive a reply. Our check-in time limit is 11pm and we didn't hear a word.
This morning (1 day after check in) I have yet to hear from the guest.
Their listed phone number is disconnected. They have 12 reviews and all of them are 5 star. However the guest told me that they should update their profile since they had moved in the last 2 years.
I contacted Airbnb to see if they could get a hold of the guest and haven't heard anything back.
We have a contact-less check in through a code that gives access to our unit. I'm thinking of changing the code to be safe. I have no idea what to do and would appreciate some feedback from host's who have gone through something similar.
I hope they are ok, but I'm starting to worry for the safety of our home.
Thank you