Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I'm absolutely furious! My mother and I checked into an Airbnb in Granada after a long trip from Chicago, through London & Malaga, to Granada. We were eager to check in and get settled and relax. However, I noticed water on the floor of the kitchenet... Latest reply by Ashley2062

Nobody seems to want us anymore?! I have been one of the cheapest accommodations in my area (too cheap) and have maintained superhost and excellent ratings for a number of years. I have even removed my cleaning fee and offer discounts. Bookings have all... Latest reply by Frances3408

Recently I ran into an issue with Airbnb support telling a guest that was cancelling the same day that they were supposed to be checking in, that they couldn’t give them a full refund, but that I could if I wanted to. There were no extenuating circumstanc... Latest reply by Evelyn668

I have had a request for a new booking for 63 nights from a guest with no reviews. This sounds too good to be true. They claim to be 2 adults. Why would they need such a big space with 3 beds, am I being paranoid? Latest reply by Marie8425

Excuse me hosts, I am quite new to business and would like to ask for suggestions. I have a guest asking check in at 7am and check out at night time.she asks for discount immediately as she states, ‘I don’t stay for that 2 nights and I am paying for it.’ ... Latest reply by Cheng-Hsuan1

Hello. I host in Peachtree Towers located in Atlanta, GA. I had a guest book four nights. On the first night I get a complaint about the unit not being clean and an odor coming from a mattress which made it “inhabitable”. I was just in the unit the day be... Latest reply by Armin246

I received a rental request from a guest that has a total of 7 reviews with one review that says the guest left the house dirty. Their other reviews short with no complaints but given as a host it can be risky to leave a bad guest review not sure if I s... Latest reply by Guy991

Is anyone else losing their super host status due to rental decline? So I lose my superhost spot due to the fact there were not enough rentals for October? I've worked hard to keep a 5 star review and now you are going to strip me of that? You can keep yo... Latest reply by Oksana127

Hello Fellow Hosts! My Mom and I have been hosting for a couple months now. All stays have been 5 stars with only a couple of unfavorable comments such as location. We're in an old part of town. Our last Guests booked their first AirBNB experience with us... Latest reply by Shannon1133

Good morning AirBNB community. I am quite new to AIRBNB. I had my second guest booking stay this long weekend. My guest was lovely and very polite but his girlfriend entered my private office (doors closed) without permission, while I was out of the hou... Latest reply by Elizabeth3626