Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

so my boyfriend booked this accommodation last night for his stay 23 Feb to 2 March with his friends however when I go onto the listing those dates are still available for me to book. The listing looks okay but they have had no correspondence from the hos... Latest reply by Helen3

Hi fellow hosts,I recently had a situation with a guest that left me completely unsure of how to proceed, and I’d love some advice on how you’d handle it.I had a last-minute, low-cost booking—definitely not my best guest. During their stay, they reported ... Latest reply by Mfonabasi0

Having trouble looking up a reservation via a code or reservation number I.e. HMKTR4....?? Latest reply by Rebecca

Hi all, need some advice: we are new to this and our second set of guests is there now. We have a “no pets” policy. This guest messaged me a few days ago asking if they can bring their two dogs—one little and one boxer size. I said that although we love... Latest reply by Emilie

Hi Airbnb Support,I’m a host who rents my home as a mid-term rental (MTR), meaning I prefer bookings of at least 30 days and ideally longer stays (e.g., 3 months) to avoid vacancy gaps. However, the way the Availability Window setting currently works make... Latest reply by Joan2709

Hello Everyone, I'm a professional photographer with over 5 years of experience in the hospitality space. I've worked with some of the top hotels in the world and now I'm looking to collaborate with some Airbnb properties! I'll be launching a YouTube chan... Latest reply by Youssef277

I have a challenge with a review left by a guest. The review states as follows “ProsSimilar to pictureVery responsive and nice hostConsThe compound is rundown and shouldve been included in the pictures so that i could make a decisionWeird smell” Now my c... Latest reply by Mike-And-Jane0

Hello! I am a host located in Portland, Oregon. We have our first inquiry asking us about our 4 person maximum for our home. The guests have booked but now another relative is considering coming with them. They reached our very nicely to see how strict w... Latest reply by Helen3

I'd like to change my cancellation policty to strict from moderate, but I'm worried it will chase away potential bookings. Has that been anyone else's experience? My inclination is that if they are actually serious about booking to begin with, it won't ... Latest reply by Mark-And-Dani1

I am Canadian and would like to hear how other hosts have dealt with the issue of hosting people from other countries that are threatening to invade or harm your country. I do recognize that not every citizen of an invading country will be a supporter of ...