Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi community, this is only my second time hosting (it's our home) We allow 1 small dog as per our house rules, but to be strictly kept outside at all times. Reminded them of this twice before arrival and left and extra note on the bench as a 'reminder'as ... Latest reply by Rachael405

Our listing is a suite in our home and the entire house including the suite are running off of a single hot water tank. On check-in day, during the first night, I got a call about no hot water in the suite. I checked in our side of the house and sure en... Latest reply by Michael8384

So I booked a place for 5 nights for New Year’s Eve 2024 only to get real sick and test Covid positive the night before my flight. I was not within the cancellation period but the host agreed to give me 50% of my stay. You all know how much extra hosts ch... Latest reply by Helen3

I have a guest who booked but we do not have rooms available for their dates.they arrive today and I need to cancel their booking but when i try to cancel, it says that i cannot cancel within 24hours of their arrival.when the guest tries to cancel, it say... Latest reply by Helen3

Hi, The app is working, I can see messages and everything but just on the explore page, it gets stuck. I have deleted and reinstalled the same thing. I have turned my phone on and off the same thing. I have deleted Cache same thing. Is anyone having the s... Latest reply by Abdur-Rahman0

I have a guest that just booked. They have no reviews and wanted to book for 6 adults for a birthday celebration. I asked for more information and explained that our place is not appropriate for parties. I didn't hear back from them initially, so I den... Latest reply by Joan2709

Hi, We just finished hosting some guests who only booked for 4 people but when we went back in the do the cleaning and resetting noticed that 6 beds had been used. Can we ask for more money since they either had more people staying or used more beds than ... Latest reply by Mike-And-Jane0

Greetings! Airbnb wants to confirm it's me and is giving me options to send a 4-digit code to my mobile number or a call, unfortunately code is not being sent to me. I've tried to choose a call, but the app blocked me for 1 hour from adding phone numbers ... Latest reply by Joan2709

Host has a dedicated place to park for $30 a night I kept trying to call her yesterday, and called her today, she didnt answer my calls. now i wake up to my car towed. What to do now? Latest reply by Helen3

Despite receiving confirmation from AirBNB that my new Payment details were successfully amended, and that the website indicated that I had a Nil/Zero balance owing, my reservation was automatically cancelled 1 week before Xmas, and now neither AirBNB or ... Latest reply by Helen3