Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Airbnb cheated me out of money, I provided all the evidence, but the support service ignores my arguments. Any guest can throw their clothes on the bed, do it and say that it was when they came, or remove three forks and say that there were three of them,... Latest reply by Breanna

I am battling this company again, after a host cancelled us and it took 4 months for us to get our money back earlier this year, with poor customer service and speaking to over 15 different people and our bank here in UK I vowed to never use them again. H... Latest reply by Helen3

Surprisingly I haven't found a thread with a similar experience to mine, so I wanted to see what the community opinion is on this matter... We booked a nonrefundable property that advertised as having pool amenities, and had lots of pictures of kids and... Latest reply by A-J-37

    Why isn't Airbnb having these host provide proof of insect inspection prior to allowing guest to stay? I have had eat out with our kids every meal every day because when I cook more come out. We will have to get rid of all our electronics we bought. T... Latest reply by Willanda0

I have decided to become a co-host to inspire my passion here on the Olympic Peninsula. I am so new to this but am increasingly knowledgeable. This is a journey I am nervous to start but so enthused at the same time. Please if anyone has a step-by-step gu... Latest reply by Brittany516

Hey everyone, I’m a new host to Airbnb hosting my second long term tenant. My first guest stayed for a month with no complaints and everything went well! My second guest has now moved in for 6 months and is asking for compensation for extra amenities the... Latest reply by Cheri354

Hi all, just wondering what the general experience is in getting assistance from AirBnB support centre ? I'm in Australia, have had a charge to may credit card from AirBnB UK, in Canadian $$ and after 3 days and 5 handovers to people and chatbots, no-one ... Latest reply by Mohsen48

Hello Everyone! I am really new to hosting and I am having a situation with a guest that cancelled the day of his reservation. I never heard back at all with reasoning with his cancellation. Two weeks later the guest messages me requesting full refund. I ... Latest reply by Ruth413

I think the flexible 24-hour cancellation policy is too flexible for the guest by a bit.For those priced close to the market where the market is saturated with offerings, the conditions favor the guest considerably. There is a big GAP between Flexible and... Latest reply by Benjamin976

Hi, I would like to cancel my last reservation The hotel manager agrees to cancel the booking. I sent a cancellation request I do not know why, but they did not receive Can you solve this problem asap? Cancellation reason: Hotel Manger told me the room I... Latest reply by Mike-And-Jane0