Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Me and my spouse stated an Airbnb over the New Year's Eve holiday and our experience was spoiled a bit by a sewer gas smell that was emitting from the spare bathroom We were able to close the door but it did not stop the smell from putting a dampener on o... Latest reply by Bernie141

It would be really nice if Abnb would differentiate between a wall mounted or floor stand fan .. and actual Air Condition. I travel to the Kenyan coast a lot and the heat is unbearable, so booking a place with AC only to find a small semi-broken rattling ... Latest reply by Shelley159

Hello All, I'm a new host on Airbnb. My very first guest checked out today and stated he wanted to leave a review but, requires me to manually check him out. I called the helpline and they said I don't need to check him out. How long does it take for the ... Latest reply by Elisa

This week I had an airbnb guest attempt to book my property using instant booking. They had multiple bad reviews on there account with one the week prior. Because of the multiple bad reviews I declined the booking. 1.5 hours later the user booked my prope... Latest reply by Emilie

Last December 2024, my Airbnb was fully booked for the month. What could be affecting that no one is booking it this year? Is it because of more local Airbnbs around, because of the Government shutdown, or because recently negative reviews? Latest reply by Milagros163

After hosting for years, I’ve learned that small adjustments often make the biggest difference.One thing that helped me a lot was rewriting my house rules in a friendly, clear way instead of sounding strict.Guests understood expectations better, and I not... Latest reply by Mafus0

Airbnb has denied my request to remove a biased and retaliatory review left by a host. This comes after we unfolded the bath towels in the Airbnb only to find that they were stained and streaked with reddish-brown stains that looked like blood, which we i... Latest reply by Conner11

Hi all, We are superhosts in Dubai and we have a recent 1 star retaliation review which Airbnb removal form has denied to remove. I've included the escalation message we send to Airbnb but they keep closing the threads and sending robotic replies. Has an... Latest reply by Rachel417

Dear community, Can somebody please explain how is this review allowed?All 1 star, naturally, even though the guest never set foot into the apartment and got the full refund for the cancellation.Listing:https://www.airbnb.com/rooms/1061951580003885431?gue... Latest reply by Rachel417

Hi, My family and I just started a little over 2 weeks ago and we luckily had a surge of bookings as soon as we went live which was very exciting. We've since had 2 sets of guests checked in and checked out but despite of me gently nudging for reviews an... Latest reply by Bhumika