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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

This is the second or possibly third time that this has occurred with a guest review and I can’t help to think that guests either maybe confused or mislead when making a review, and truly have no idea of just how important their overall careful considerat... Latest reply by Rebecca

I’m feeling really frustrated and would appreciate some advice. I hosted a guest for 2 months. My listing clearly states NO CATS due to a severe allergy. The day before check-in, she informed me she was bringing a cat. Per Airbnb support, I could have had... Latest reply by Rebecca

Has anyone else faced issues with Airbnb refusing to remove a obvious retaliatory review left by a guest? I have documentation and proof of messages exchanged between me and the guest, as well as messages between me and Airbnb support before the review wa... Latest reply by Nicky109

I am currently a Chef in a restaurant in Milan, but I would like to begin a journey in the real-estate world, because it has always fascinated me. I would like to start learning from people who are already host, by helping them. Latest reply by Elisa

Dear Airbnb Community, I am reaching out to seek your support regarding a review dispute that was unfortunately rejected by Airbnb Support, despite the fact that I provided concrete, time-stamped evidence proving the review in question is false and violat... Latest reply by Tuğkan-Berke0

Hi everyone, Just wanted to share our recent experience in case it helps others navigating similar issues with guest reviews and house rule breaches.We had a guest stay who clearly violated our strict no-smoking rule. As a result, they were charged an add... Latest reply by Elegant-Homes-Retreat0

We’re reaching out to see if other hosts have had similar experiences with Airbnb refusing to remove a retaliatory review, even when it contains graphic and offensive language, following the denial of a refund request. We are very disappointed with the wa... Latest reply by Marie8425

I was excited to read retaliatory reviews are being removed. And about time! It's so ridiculous to allow those scam reviews to affect our ratings thus our businesses. So I sent a message asking to have one of mine removed. ( Yes I have many!) So I started... Latest reply by Adrian4133

Hi All Having a lot of trouble removing a guests review which conflicts with content policy. We recently encountered a guest who:Broke house rules by smoking on the property (cigarette butts were found).Left rubbish in all 7 bedrooms and bathrooms, incl... Latest reply by The-Ridge2

A Recent Experience with Enforcing House Rules and Airbnb’s Inaction on a Retaliatory ReviewI'd like to share a recent experience where enforcing clearly communicated and agreed-upon house rules resulted in an unfair, retaliatory review — and Airbnb's ref... Latest reply by Emre136