Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

The guest engaged in unethical behavior, including threats, verbal abuse, and extortion, and their review contains misleading and fabricated statements intended to damage my hosting reputation. Key Details of the Incident:1. Threatened a Bad Review Before... Latest reply by Jennifer1897

Hi, I hope everyone can help me out on how to increase and get more bookings. I am a new host. Thank you! Latest reply by Helen3

I had disputed a review in which a guest sent me a blatant text message offering a refund in exchange for a 5 star rating. When I had submitted this to Airbnb, they denied my claim, despite it being directly against Airbnb review policy. I had appealed it...

Ok so I am hosting from 2 months and my guests were so happy, everyone leave 5-star. Until it happens. A guest booked for her family. They requested cook and maid. I told them additional charges for cook and maid.upon their arrival, the next day I receive... Latest reply by Marie8425

I had to create a new account because my email had recently changed. That said, I found a cute little get away for my wife's birthday and had it all set up. Upon checking my account, I could no longer find my trip. I went through and even lost all the mes... Latest reply by Kia272

Hello, My name is Daniela and I've been on Airbnb for almost 3 years. I run 4 anouncments and after all this time I can say I have a lot of experience dealing with all type of situations and guests. Three of my airbnbs are located in the same city and re... Latest reply by David13237

I had the worst Airbnb ever I’ve ever had last night. When I searched it the listing showed good reviews but after checking in & seeing how disgusting it was I went back to the listing & found I had to search the bad reviews. Yep, they were all there. Wis... Latest reply by Helen3

I recently had a challenging experience with a family. Two weeks before their arrival, they asked for a discount on my property, which is already one of the most affordable in the area (especially given its size (can fit 8 guests), hot tub, and off-season... Latest reply by Karen114

We have a five-star rating. Recently we had a guess to start complaining on her last night of stay. Amongst her complaints were a fire detector missing out of a room, the garbage being full, and she killed a couple of roaches and spiders. We emptied th... Latest reply by Karen114

Hey guys, When it comes to getting reviews, it can be hit or miss with guests. Often in my listing, I find that newer guests who have not been on Airbnb for a long time are less inclined to leave a review. I usually wait a week and then send them a kind r... Latest reply by Helen3