Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

What we can do to improve the Intercontinental Hosting Development Plan

Hello! Has anyone experience their renters accidentally cancelling their booking part way through the stay? My renter is supposed to be at our place for a couple more weeks but they accidentally cancelled the booking. How do I handle this? I can’t find a ... Latest reply by Emilie

Good afternoon fellow hosts, I’ve now, unfortunately, fallen victim to what I believe is an elaborate scam involving two of my properties in London. The first incident happened four weeks ago. A guest with no prior trips, who had signed up to Airbnb in 20... Latest reply by STen-Homes-And-Villas0

Sorry for the tone but they are legit trash to host and guest. They cancel reservations of guest without telling them why or issue them a coupon. Latest reply by Patricia2526

Please someone help me out here… for my 40th birthday my wife decided to book an Airbnb and get a bunch of my friends together and organize a card game for my birthday. Unfortunately, the Saturday before I had a heart attack while working out on a treadm... Latest reply by Sebastian1737

I have been a SuperHost for several years, and I have no idea how Airbnb allows a clear retaliatory review. I had a guest that booked 21 nights, and a few hours after checking-in decided she wanted to leave because the sheets were Polyster and not cotton ... Latest reply by Mauricio925

I believe the subject says it all but... this morning I found myself in a very uncomfortable position. I accepted a booking late last night through Furnished Finder and planned to update my calendar this morning. At 6am I received an email that someone b... Latest reply by Maxine33

Am I the only one, or has others experienced a drop in views and bookings since Airbnb rolled out the new cancellation options? To me, they seem "disguised" as ways to help our business, but in reality, I think they just make @Airbnb more like a booking ... Latest reply by Joan2709

I made a reservation with Airbnb several months ago and when my plans changed and was still within my refund period I went ahead and canceled my trip to recieve my refund. In the mean time I had closed my account at the bank I had during the original rese... Latest reply by Emilie

I have a booking in Edinburgh from 24-29 Sept and I’ve received an email saying my booking has been cancelled and my deposit is being refunded. I will also get £19 voucher towards alternative booking. I’m so angry as I have festival tickets and flights bo... Latest reply by Emilie