Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I am currently hosting a guest who booked for 3 months on a firm cancellation policy. After staying for 2 months, the guest asked if they can change the reservation or cancel with 31 days remaining. There is only one remaining payment but when they tried ... Latest reply by M370

Dealing with a bizarre support case with Airbnb: -Snow storm this past week causing damage to a unit.-Had to cancel the reservation with the guest. -Told by Airbnb support that the cancellation fee was waived -Was subsequently charged the cancellation fe... Latest reply by Donny34

Hi Hosts! Question about cancelling bookings. I am new to hosting on AirBnB and just got 2 listings up. Before I could go in and play with the pricing for high-demand weeks – we had people book the biggest weeks at a SUPER low rate. For example, there's a... Latest reply by Rachel3322

Hello everyone, I’m a long-time Super host with close to 100% positive reviews, and I’m posting here because I’m struggling to get clear and consistent answers from Airbnb Support regarding a long-term reservation that was cancelled by Airbnb admin. I’m h...

After hosting for years, I’ve learned that small adjustments often make the biggest difference.One thing that helped me a lot was rewriting my house rules in a friendly, clear way instead of sounding strict.Guests understood expectations better, and I not... Latest reply by Mafus0

This week I had an airbnb guest attempt to book my property using instant booking. They had multiple bad reviews on there account with one the week prior. Because of the multiple bad reviews I declined the booking. 1.5 hours later the user booked my prope...

Dear Airbnb Host Ambassadors and Staff, I'm writing here to escalate a matter that the airbnb customer service call centers have given me a run-around and not able to assist nor resolve. A cancellation (by the guest) was done in bad faith using Tsunami W...

Hello everyone ,I hope you’re having a great week! Effective communication with guests starts with clarity and warmth. Share the key details before arrival, and once they’ve checked in, keep messages short, friendly, and timely. Staying available, bu... Latest reply by John5097

Hey all,I am having major issues with my booking in New York City, after the unit was trespassed and I had many different items stolen. My booking was from September 17th 2025 to January 3rd 2026, and I found out that items were missing on October 27th. M... Latest reply by Helen3

Guest Christian booked for 2 people, tried cancelling just over a week before arrival. I explained strict cancellation policy and offered 60 percent refund if rebooked. He refused, and said he would said friends in his place. He sent 6, not two. Madelief ... Latest reply by Tammy162