Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hello people, I am new to air bnb, a guest reserved for tomorow and canceled, now she wants her money back, how should I turn back her money, Will I be charged with a fee or how does it work, I saw an optio send money is this the corect option in air bnb... Latest reply by Alex

I have never had a problem with Airbnb support. They react to email and messages almost immediately. I have only had a couple of issues and one of them recently. My friend passed away last week in Florida. I quickly left on a flight. Of course, I forgot t...

Hi, my guests booked in last minute at midnight 27/12 for the 2 nights after 27/12 and 28/12 and I accepted in the morning when I woke up and later on I received a text from my guest stated her daughter was sick and she had to change to route. Then she ch...

Hello All, I am Superhost and hosting since last 7 years, my growing frustration and concern regarding the unresolved issue with one of my reservation. The last communication I received from your team was on December 12, and since then, I have not receive... Latest reply by Zheng49

"In the event of a power outage from the utility company, the solar inverter kicks in and supplies power to the entire home. The solar inverter ensures power to light bulbs, TVs, fans, WIFI, bedroom/living room sockets and Microwave. However, the A/Cs, ki... Latest reply by Joan2709

I am writing to formally request immediate escalation of my case to a higher department. Regarding the previous case we discussed, there appear to be serious issues involving the ambassadors handling my situation. Their actions have caused me a financial ... Latest reply by Mike-And-Jane0

Going to keep things short and simple Nov 1st : I cancelled a 100% refundable reservation (Paid via bank ACH). Refund e-mail was sent from AirBNB. The refund never hit my account. Nov 30th: Contacted Airbnb about this. They said the first refund attempt f... Latest reply by Joan2709

Today my family and I experienced something that I wouldn’t wish on anyone. We booked a cabin in lake arrowhead for a Friday, Saturday and Sunday. Everything was fine, as we were heading out to the cabin I figured I would ask the host a few questions, we ... Latest reply by Stacey560

Good evening, i have a host that arrived tonight for tonight and tonight of all nights, i have a major boiler problem which means i don’t have hot water at this moment. i was wondering if anybody here has experience in taking a over a host from another h... Latest reply by Rebecca

I have Firm cancellation policy. After a recent cancellation I found out this policy gives 50% refund if they cancel 15-7 days before the check in date. I thought they had to cancel 30 days before in order to get a full refund. After talking to Airbnb cus... Latest reply by Shelley159