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I know this forum is not really very active, but I wanted to share a recent experience with everyone. I assume similar things can happen to others as well. I had a guest book five nights. They arrived Friday night, check in was without issues, everything... Latest reply by Jason2733

My guest has booked for 5 nights. On the 3rd night they had an inconvenience and wanted to check out on 4th day morning. Which I’m ok with as this was his first Airbnb or rather his first homestay experience and he was expecting a hotel service which we d... Latest reply by Elisa

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Binyi0

So, 4 week inquiry for early next year. Our cancellation policy is full refund 5 days prior to check in. If these guests were to cancel 5 days prior, we are likely out 4 weeks of revenue unless we get some last minute bookings. Is there any way to send a... Latest reply by Joan2709

I booked a month long stay with a work crew that was cleaning up after hurricane Helene. After one week, their work “contract” is done and they need to cancel the rest of the booking. How do I refund them? Who initiates the refund? What about all of the ... Latest reply by Monique1201

Hello fellow hosts,I’m writing to share a difficult and tragic situation I’m currently dealing with. Over the weekend, a suicide occurred at my guest house. As part of the investigation and cleanup, the police had to remove a portion of the wall to retrie... Latest reply by Bethany149

Hello,I am reaching out to express my disappointment regarding a recent experience with Airbnb customer service during my stay in Copenhagen. My travel companions and I discovered bed bugs in our accommodation late at night, around 1 a.m. Despite the cons... Latest reply by Paula

Hello, We have an elderly guest book a longterm stay for 72 nights then they want to start earlier on Nov 4, so adding additional 15 nights so they made a second booking. After the first night she complained there were no flat sheet for her bed and the d...

Hello everyone,I have one or more problems. I just have a guest staying from 30.11 to 19.01. booked hat.As it is a long-term rental, the payment has been split into the second installments. 1 tariff - 30.11. until 29.12 was paid in advance2 installment - ... Latest reply by Elena3730

I have an upcoming booking for a two-day stay. The parents were coming to our town for a college family event. The event has been canceled, and my guest will only receive a partial refund. Is there anything I can do to get her a 100% refund? I prefer not ... Latest reply by Kia272