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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

As hosts, we often find ourselves in the position of gatekeepers, tasked with balancing hospitality and precaution. It’s a delicate dance where we strive to welcome new faces while protecting our homes (and sanity!) from potential missteps.Here’s a peek i... Latest reply by Rebecca

We have a couple staying with us . They booked with us from the 30th of Dec. until the 10th March. They want to shorten their stay and stay unitl feb' 26th .I am guessing they want a refund. They already benefitted from weekly and montly discounts ... Latest reply by Debra300

We were scheduled to stay at this property period 2/1-3/1/25-The cancellation policy was no refund after Jan 1st. The wildfires broke out on January 7th and due to the fact we are both are elderly with heart problems we thought that our host may be rec... Latest reply by Kia272

I need some advise on how to proceed. I have 2 different guest booked my place at the same time using different booking platform. As a result of the timing and the speed in synchronizing the block out dates, there was a one day overlap Summary:One gues... Latest reply by Elisa

I want to share my unpleasant experience with Airbnb, which showed that the platform doesn’t always protect guests in challenging situations. I have rented apartments many times on Airbnb and other platforms like Booking.com, with over 30 successful booki... Latest reply by Patricia2526

Hi there! We had our first guest cancellation yesterday. The guest cancelled at 10pm the day before check-in. Will they be allowed to review? I've read that guests can review when they cancel within 24 hours of check in, although sometimes I read that... Latest reply by Jean8990

I have a guest for 6 months . Chek in 5 nov 2024 and cheknout 30 april 2025 Today i find out hé has requested to change hes dates of chek out for the 15 feb . The system accepter those changes automaticly. So i will be losing the rest of the months. I lef... Latest reply by Elisa

I was planning on working on a project for a month so I decided to rent a space in lovely Palm Springs. I moved in no problem and three days later found the source of an irregular beeping inside. Google search gave me the answer to what that was. I report... Latest reply by Gustavo1282

I am writing to share my deeply frustrating and disappointing experience with Airbnb in the hopes that it may resonate with others and push the company to take customer concerns seriously. On December 13, 2024, I canceled a reservation ** within the tim... Latest reply by Joan2709

I had a guest book for 30 nights. After 3 nights, the next evening, I find out she left and wants a refund for the remaining nights. Because she left and decided not to stay on the fourth night, it cost me that night plus the following night (tonight) be... Latest reply by Drew100