Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I am robert and i am willing to help some1 cohost if any1 needs that helping hand. Ok i dnt have that experience bt teamwork is the dream work Latest reply by Rebecca

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Zhiyuan4

 Hi Everyone, I’m a new host based in Greater Noida, India — close to a major international Expo & convention hub, so most of my bookings are corporate travelers and short-stay guests. I’d love to learn from experienced global hosts: • What pricing strate...

I’m looking for advice on a situation with an upcoming reservation. A few days ago, someone identifying themselves as a “co-host” texted me asking me to cancel my booking. I responded to the host through the Airbnb app and let her know I prefer to communi... Latest reply by Janet1713

AirBnb supervisor, Dave, claims low water pressure is not covered, "AirCover is designed to protect guests against major travel issues, such as total loss of heat, missing essential rooms, or the absence of primary advertised amenities like a kitchen or p... Latest reply by Rose2873

I have a guest that canceled a reservation, but it’s still showing on my calendar. Latest reply by Paula

Hi everyone, I’m currently staying in an Airbnb in Mexico City with my newborn baby. The apartment has a gas water heater, and the exhaust that expels carbon monoxide is inside the apartment rather than outside.I found this out because the carbon monoxide... Latest reply by Lorina14

Some guests complained about a swarm of bees in an old tree trunk. The property is very large, very green with trees, and 1200 square meters. We immediately contacted a beekeeper to remove the bees safely for the guests and so that he could keep the hive.... Latest reply by Emiel1

Airbnb refuses to cancel. I will accept the penalties. Latest reply by Shawnta11

Hi, Airbnb cancelled a reservation in error after receiving payment from guest (me). I am having a major issue with customer service as they are not trying to resolve the issue. I extended my reservation for 35 days. I paid for a full month $1100 1/28-2/2... Latest reply by Bhumika