Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Happy to host travelers from all around! Feel free to message me if you have any questions about the property, local attractions, or anything else. I’m here to help make your stay smooth and comfortable. Latest reply by Rebecca

This is so incredibly frustrating and has happened to me multiple times. The app won’t let me book an experience because my account is “under review”. This usually happens after I cancel or book an experience. What blows me away is how quickly it happens.... Latest reply by Emilie

Hi everyone, I’m a host dealing with a situation where Airbnb failed to apply their Long-Term Cancellation Policy correctly, and I’m hoping for visibility and advice. Reservation ID: HMTTEA4HNS• Check-in: March 14, 2025• Guest left early: April 3, 2025• O... Latest reply by Bob297

I have guests who asked me questions that were already in my check-in instructions 1 - 888 , including photos attached to my instructions. I politely responded to their question but then I mentioned, "sorry about that, it should have been included in my c... Latest reply by Chippy3

We recently went on a family trip and booked everything well in advance through Airbnb. The reservation was confirmed, everything was set, and our kids were excited.But then, out of nowhere—and at the very last minute—the host cancelled our booking.We wer...

I'm MsJoy from Jhb South, South Africa I love reading, praying, watching movies, travelling and meeting new people. Latest reply by Alex

it’s about 24 days prior to my trip and the host/airbnb had to cancel. The service has been terrible. I’ve had lots of calls and day of messages. Airbnb have a policy to find similar properties in the event of a a trap being cancelled within 30 days. I ... Latest reply by Aron3747

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Trevor468

Hello, everybody, how are you? I just would like to expose a shameful situation in which I find myself in at the moment. I had a booking for 48 nights (very long period) in a room in Rome. I did the booking on December 2024, the price was something that I... Latest reply by Emilie

Dear Airbnb, We sincerely regret that we will need to cancelled anll upcoming reservation and stays at Seabrook Lodge through the end of June 2025 (possibly longer, but we’ll keep you informed on the progress with our repairs). Unfortunately, the roof of ... Latest reply by Katryn2