Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Hello respected people, I first time used AirBnb and since my parents are here from different country I planned to take airbnb for 30 days for a nice stay. I was there before the night my parents are coming. Im 26yrs old and Im fine with smoke smell and a... Latest reply by Helen3

Couple hours after my booking, airbnb sent me an email about account cancelled and another email that your reservation cancelled. I did not cancel either one and did not authorize anything to airbnb to cancel. I contacted host and he has never heard about... Latest reply by Jigna3

I have an upcoming booking for a two-day stay. The parents were coming to our town for a college family event. The event has been canceled, and my guest will only receive a partial refund. Is there anything I can do to get her a 100% refund? I prefer not ... Latest reply by John7560

I know this forum is not really very active, but I wanted to share a recent experience with everyone. I assume similar things can happen to others as well. I had a guest book five nights. They arrived Friday night, check in was without issues, everything... Latest reply by Jason2733

My guest has booked for 5 nights. On the 3rd night they had an inconvenience and wanted to check out on 4th day morning. Which I’m ok with as this was his first Airbnb or rather his first homestay experience and he was expecting a hotel service which we d... Latest reply by Elisa

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Binyi0

So, 4 week inquiry for early next year. Our cancellation policy is full refund 5 days prior to check in. If these guests were to cancel 5 days prior, we are likely out 4 weeks of revenue unless we get some last minute bookings. Is there any way to send a... Latest reply by Joan2709

I booked a month long stay with a work crew that was cleaning up after hurricane Helene. After one week, their work “contract” is done and they need to cancel the rest of the booking. How do I refund them? Who initiates the refund? What about all of the ... Latest reply by Monique1201

Hello fellow hosts,I’m writing to share a difficult and tragic situation I’m currently dealing with. Over the weekend, a suicide occurred at my guest house. As part of the investigation and cleanup, the police had to remove a portion of the wall to retrie... Latest reply by Bethany149

Hello,I am reaching out to express my disappointment regarding a recent experience with Airbnb customer service during my stay in Copenhagen. My travel companions and I discovered bed bugs in our accommodation late at night, around 1 a.m. Despite the cons... Latest reply by Paula