Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Dear Mr. Chesky, I’m writing to you with an urgent and heartfelt request on behalf of my family. We booked an Airbnb (confirmation code: **) on September 2, 2024, for a stay scheduled July 12–19, 2025. It was meant to be a much-needed and joyful famil... Latest reply by Lorina14

I am looking for suggestions on how to get someone at Airbnb to review evidence on a case they got wrong.Overview: --- Long-term guest. The guest made up an excuse to cancel after 10 days. Was very threatening and vocal about it on messages. (I assume thi... Latest reply by Joan2709

Trying to move with same host but change date back by 1 day Can't find anything on the air BNB app only cancellation where id lose everything. Latest reply by Emilie

Had a confirmed booking, had already paid, then the host said he wanted $100 in cash on arrival as a surcharge. We disagreed, but eventually cancelled, since we knew he would eventually cancel us out so he could gouge someone else. Because we cancell... Latest reply by David13272

Hello, We are hosting for the very first time ever. We just listed our place this week and yesterday someone reached out wanting to book that same day for 11 nights, got the message around 5 pm. I didn't get to it until later and today I asked them we ... Latest reply by Patricia2526

I had a guest who booked a very important weekend, Coachella music Festival in Palm Springs, and I am a super host. My concern is that this guest booked in April of 2024 almost a year ago and I have documented my questions and needs from them including a ... Latest reply by Larry666

I had to create a new account because my email had recently changed. That said, I found a cute little get away for my wife's birthday and had it all set up. Upon checking my account, I could no longer find my trip. I went through and even lost all the mes... Latest reply by Kia272

Hi all- new to this community and back hosting with Air BnB after a move and hiatus.my question is… is there a simple way to ‘bump’ my listing availability? I suddenly have 2 weeks opened up due to a cancellation on either side of solid bookings. I have a... Latest reply by Elisa

I'd like to change my cancellation policty to strict from moderate, but I'm worried it will chase away potential bookings. Has that been anyone else's experience? My inclination is that if they are actually serious about booking to begin with, it won't ... Latest reply by Mark-And-Dani1

This is a recent problem that I have run into. It’s happened about 3 times so far in 2023. It is usually a longer or mid term stay 7 days- 2 months. A guest is unsatisfied with something on a listing and calls support and states they want to leave. C... Latest reply by Cornelius29