Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ...

Yesterday I got a message from Airbnb saying that someone had booked our new listing but they were being “verified” and the reservation would be cancelled within 8 hours if they didn’t complete the verification. Then I received this message from would be ... Latest reply by Elisa

Airbnb cancelled a reservation with no penalties. Guest did not show up after finding out I live in the apartment in my own area. He then bullied me for a full refund. Threatened to arrive on the last 2 days with 8 men and threatened to shame me on Social... Latest reply by Zheng49

Hello. My guest is leaving before time and is asking for a partial refund. I think is unfair. He got a discount for a month and he is leaving . I know he is not receiving the benefit discount for 30 days, but since he is staying only 12 night he will ge... Latest reply by Greg2406

Recently I ran into an issue with Airbnb support telling a guest that was cancelling the same day that they were supposed to be checking in, that they couldn’t give them a full refund, but that I could if I wanted to. There were no extenuating circumstanc... Latest reply by Evelyn668

Hi, I need some advice on what to do regarding refunding.We have a cottage on Airbnb that has received 5-star reviews until this month.Two guests arrived on Saturday, and our house manager approved their arrival. They quickly started using the pool but so... Latest reply by Kim4457

Hello! Hoping for some guidance. New host here - about 1 month to be exact. I have a unique situation. Our property and surrounding area were spared from Hurricane Helene though parts of nearby Asheville were flooded. A client, who I've been keeping in ... Latest reply by Mike-And-Jane0

I have a 2 night minimum. A guest has asked to reduce her booking to 1 night. I'm okay with this, let her know there would be an additional $25 added to my nightly rate for one night and asked her to make the change on her end. The stumbling block is th... Latest reply by Elisa

I booked a condo in Bangkok Thailand not really knowing the area. Host Wana would not give address until i paid. I paid, looked up the location and street it was on and it looked horrible and scary to walk anywhere. On top of that, I did not find any g... Latest reply by Zheng49

Yesterday, I went to a new place hosted by Rocio in Puerto Vallarta. I felt like the place was a bit unclean so I bought sheets. When I stripped the bed, I found the mattress was truly disgusting. It was covered in stains I took pictures and sent the... Latest reply by Zheng49

Hi, I booked a stay at an AirBnB for a work conference. It was canceled by the sponsor 45 minutes after the cutoff for a partial refund. I immediately contacted the host to acknowledge that this was my problem, not his, but ask if I could cancel so it co... Latest reply by Joel1530