Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

  Hello everyone , I hope you’re having a great week! Helping your guests know what to pack can make a big difference in their stay. A few simple tips can prevent surprises, reduce stress, and let guests enjoy their trip to the fullest. Sharing your lo... Latest reply by Bobby-and-Edward0

I am robert and i am willing to help some1 cohost if any1 needs that helping hand. Ok i dnt have that experience bt teamwork is the dream work Latest reply by Rebecca

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Zhiyuan4

Hello everyone. Has something changed with the August/Yale lock integration? For years when a guests would book there would be a long message generated and sent to the guests with the lock information and code. For the past few months no such message i... Latest reply by Rebecca

 Hi Everyone, I’m a new host based in Greater Noida, India — close to a major international Expo & convention hub, so most of my bookings are corporate travelers and short-stay guests. I’d love to learn from experienced global hosts: • What pricing strate...

We supposed to check-in today for our Airbnb . me and my parents on our way to the place the host phone number isn’t working and he is not responding to our messages . We are so worried . Out check-in is in 2 hours. I have a reservation for 3 months . ... Latest reply by Joan2709

I just ran into something that honestly makes no sense. Airbnb gave me a masked phone number for a guest and the number doesn’t work at all. It just doesn’t connect. So I contacted Airbnb support and asked for the real number. They told me they can’t rele... Latest reply by Greystone0

When will Suggested Door Code become a useable field in Quick Replies?Thanks!John & Nancy Latest reply by Sharon-Paula0

Guest’s public review:“Suzy is not part of all that. They switched up on me with a Christina. Almost whooped my behind, and her kids and associates were helping her.”Guest’s private note:“I wish I actually meet Suzy. Never did.”What happened during the st... Latest reply by Allie269

I was just getting ready send a pre check-in message for an upcoming guest and I usually set the keypad to part of their phone number, but this guest didn't have a phone number listed. I don't think I've ever had a guest without a phone number. Is this so... Latest reply by Nancy1393