Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I am currently a Chef in a restaurant in Milan, but I would like to begin a journey in the real-estate world, because it has always fascinated me. I would like to start learning from people who are already host, by helping them. Latest reply by Lophain0

Hi everyone! I’ve been a little inactive on the forum recently—was having some issues posting (still happens sometimes), but glad to be back and hoping someone here can help or share their thoughts! Check-in timing & guest communication:I offer self chec... Latest reply by Paras45

Hey fellow hosts, Paras here from Rishikesh, India.I hope you all are keeping well, thank you in advance for support.1. ID Collection — Seeking Best PracticesHere in India, we legally need to collect valid guest IDs as per local rules (digital copies via ...

Hi Nadia, my is Eudele. I am arriving at 1 pm. How do I get the keys. Will someone be there when I arrived. Please advise. Thanks Eudele Cyril Latest reply by Patricia2526

Unfortunately guests and I can't find where the check in instructions are anymore. I was using a series of pictures and instructions on how to get it. I can find it in the hosts listing setup but I cannot find it in the guests app. I used to send the airb... Latest reply by Maxx11

Please let u knw how to communicate, how to convince for the booking Latest reply by Kyle952

Love AirBNB, been hosting for five years. But when I book as a guest for my own travel - I often notice that a lot of hosts put '10-11AM checkout time'. While it may make sense for some, when they have new guests arriving the same afternoon - what percent... Latest reply by Jo-Ann106

I was very upset when Prasad turned up at my doorstep to say he was booked ini said that can’t be right on the calendar it is booked out how can a mistake like this be made he said he had booked an hour beforehand- please refund the amount u have taken as... Latest reply by Eleanor253

Greetings, I have a suspicious booking at my location. I am a fairly new host and do not have any reviews. I have had someone book the place for three weeks. There are a number of reasons that I am suspicious about this guest: 1. She seems to be online co... Latest reply by Tammy761

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Joan2709