Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyone! I’ve been a little inactive on the forum recently—was having some issues posting (still happens sometimes), but glad to be back and hoping someone here can help or share their thoughts! Check-in timing & guest communication:I offer self chec... Latest reply by John5097

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Joan2709

I had a reservation starting on the 9th. A week before, I added and paid for an additional night of the 8th. As fate would have it, my flight was cancelled and I ended-up not needing the 8th after all, and arrived on the 9th. I was able to inform the... Latest reply by Alejandra1423

Unfortunately guests and I can't find where the check in instructions are anymore. I was using a series of pictures and instructions on how to get it. I can find it in the hosts listing setup but I cannot find it in the guests app. I used to send the airb... Latest reply by Desmond28

I am currently a Chef in a restaurant in Milan, but I would like to begin a journey in the real-estate world, because it has always fascinated me. I would like to start learning from people who are already host, by helping them. Latest reply by Elisa

Despite the 2025 update, there’s still no option to attach images (like parking photos) to scheduled messages.If anyone has found a solution, please share. Also, I urge Airbnb app creators to consider this feature for hosts, as it would greatly enhance ou... Latest reply by Joan2709

Dear Airbnb Developer Team,I've noticed a recent update to the Quick Replies feature, and it appears to have a new look and feel. At first glance, it seems like a positive improvement.Since you're actively working on this area, I'd like to take this oppor... Latest reply by Bhumika

What questions do your guests ask you often?  Hello everyone , I hope your week is going well. I believe that as a host, guests’ questions provide valuable insights into their needs and expectations. These questions can vary widely, offering opportuniti... Latest reply by Sian655

Hey Airbnb fam! I’m Paras, host of Shankar Bhawan in Rishikesh. I’ve recently had a reservation with their pet dog, and honestly, I’m at a crossroads. While I do have a spacious and peaceful property, I’ve never hosted pets before—and I don’t own one myse... Latest reply by Paras45

A few weeks ago, I hosted a guest who stayed at my property for just one night. Communication was great, and the guest was very responsive. During our conversation, they asked if they could check in early. I politely explained that an early check-in was n... Latest reply by Mary1523