Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello I am an experienced (super)host with multiple legally registered, 365-day licensed properties in central Paris. I recently received a 1-star review from a guest which contains demonstrably false statements — including claims of “cracked basins”, “ho...

This is a rant about how subjective the "value" rating is. Anybody else agree? I'm a superhost with 2 properties, 851 reviews and 4.99 overall rating. My listings are in the top 5% of listings in their metro areas. So when I get the rare and random 4 v... Latest reply by Kelly333

Had a guest leave a 1️ after (by her own admission) neglecting to read our listing and noting it’s a shared flat. She proceeds to go so far as to ask me to stay somewhere else for while she’s here and is incredibly rude the entire time. Come check out, we...

I would like some guidance on how to proceed with this situation. I have a guest who complained at nearly 1am of bugs in my house. The house was cleaned prior to, and did not have bugs when I walked through the property. They waited 10+ hours until the m... Latest reply by Elaine701

Hi Team, My name is Sunny Isiche, and I am a Superhost on Airbnb with a strong track record of hosting over 170 guests. I have always taken great pride in offering a welcoming, respectful, and supportive environment to all my guests, going above and beyon... Latest reply by Bhumika

Please let u knw how to communicate, how to convince for the booking Latest reply by Kyle952

Where do I find my super host vouchers? Latest reply by Tara0

Hi! My name is Nancy and I live in Sedona, Az. I would like to talk about reduced bookings. Happening to anyone else? I read in a political magazine that STRs under $125 are not booking well, because of economic uncertainty; yet STR's renting for $1000 ...

  Hello everyone, and wishing you a great week! Today, I’d like to talk about the welcome message. It’s that first little moment when guests start to feel they’re in good hands. Some hosts keep it short and sweet—check-in time, Wi-Fi, house rules. O... Latest reply by Pascale653

Has anyone else faced issues with Airbnb refusing to remove a obvious retaliatory review left by a guest? I have documentation and proof of messages exchanged between me and the guest, as well as messages between me and Airbnb support before the review wa... Latest reply by Theresa713