Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Dante3

We have been hosts since February 1st. Never had any complaints, no messy guests, no trash out, most fly in, so two vehicles at the most at all times, we have a garage and driveway, so no parking in front of neighbors. We spoke to one neighbor the other... Latest reply by Yanivis0

Hi!I received two separate bookings today and on the Airbnb app and on the website, the message from the guest wasn’t visible.When I get an email saying I have a new booking, the message is there.How do I see the string of messages? Are they hidden until ... Latest reply by Suzy176

Hi,I need help with Guest communication. Latest reply by Fiona256

Hello everyone, my name is Martha. I would like to get your advice about being a host for the first time. I just created my account and I will be renting my house as Airbnb. Latest reply by Ana2038

Hi there, I'm starting a new airbnb and there is a lot of security in my building. Question - If my guests are rowdy I will hear about it from the neighbours and the board. I would like to clarify the airbnb rules - if people are breaking the house rules ... Latest reply by D158

Hello, I have a guest who disconnected all WiFi which includes my Nest thermostat which I need connected to monitor proper operation of the heater. The climate reaches below freezing and I need to ensure proper temps so pipes don’t burst. I tried contacti... Latest reply by Rebecca

I just posted our Casa on Airbnb. Within a day I have a text message from someone asking about price quotes. It seems all the contacts should be inside the Airbnb platform. I smell a scam or something is not correct, am I wrong? Latest reply by Inna22

I’m in a brutal situation. Had a guest claim there was a bed bug issue at the house. I was horrified. An Airbnb case manager was immediately assigned, the guest quickly refunded and relocated for the remainder of their trip. My listing was paused a... Latest reply by Dan113

Hey everyone! I booked an airbnb today, and after I booked and send a message to them they sent me a message saying about the $40 parking fee. But they never mentioned this on the listing. Is this normal? I don’t think this is fair. And now I can not do a... Latest reply by Victoria1437