Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello everyone ,I hope you’re having a great week! One of the best compliments a host can receive is a repeat booking. It means your space made a lasting impression, whether through thoughtful touches, great communication, or a seamless check-in. Encou... Latest reply by Elisa

Hi guys! Just want some advice regarding something. I just received a reservation request from a guest. I am not willing to accept the request as this guest has quite a few number of bad reviews. All the reviews mention things like leaving the kitchen dir... Latest reply by Elisa

I have guests who asked me questions that were already in my check-in instructions, including photos attached to my instructions. I politely responded to their question but then I mentioned, "sorry about that, it should have been included in my check-in i... Latest reply by Bhumika

Dear Team, I hope this message finds you well. I am looking for a tool that allows us to create a digital welcome book for our Airbnb listings. Ideally, something similar to Welcomr, Appbnb, or Okurensio, but preferably a free service. Could you please sh...

Hi. There are 2 of us acting as co-hosts for various properties on an estate. We do not both have the same access to the listings. I was sent the invitation to co host on one property, and I then added the other co host. She cannot change the calendar... Latest reply by Emilie

I've been a host for about a year now and love Airbnb. I really like being a guest but hosting is another matter. I've had some strange reviews from guests who didn't respect the guidelines of the house and clearly didn't read the profile. They didn't hav... Latest reply by Julie6943

I’m posting this to warn others in the Airbnb community about a deeply upsetting experience I had, and how Airbnb has failed to provide any meaningful support or accountability. I stayed at an Airbnb property hosted by David **. Not only was the unit in... Latest reply by Ryan-And-Kristen1

Hey folks! Any thoughts? I just had a guest who is also a host (per Airbnb profile) who did not read any messages I sent via Airbnb app. She booked 3 months in advance and not a single pre-booking message was marked as "read." I had to reach out via tex... Latest reply by Shelley159

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Kalissa0

Hey all — I’m hoping someone here has been through something like this because I genuinely don’t know what else to do.I had a guest who stayed at my place recently and completely ignored the clearly posted checkout instructions — they left trash in the un... Latest reply by Joan2709