Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I provide support to hosts in managing and streamlining customer bookings to ensure a smooth and organized reservation experience. I assist with timely communication between hosts and guests to...

Hello, I was hoping for some help, advice on how to respond and handle this. The people pleasing side of me wouldjust do as they ask and I would probably just do it for a quiet life and good review. But then the more I think about it the more I have got ... Latest reply by Grace1408

Hello everyone ,I hope you’re having a great week! Booking cancellations can be one of the trickiest parts of managing a rental property. Communication is key: reaching out early, understanding the reason, and providing alternatives can turn a potent...

We have a guests staying for about 2 weeks, half way through their stay they are complaining that there are cockroaches in the house. Our properties are on an island (tropical weather), therefore a cockroach entering the house is not unheard of, although ... Latest reply by Will4495

Could someone help me understand why a review that’s factually incorrect and misleading is allowed? This guest wanted to check in ASAP around 11am, the normal check-in time is 4pm. In order to accommodate his request, I had to move the cleaning schedule ... Latest reply by Mike-And-Jane0

I have been trying to contact AirBnB Support as I want to send money as compensation to some guests who were locked out of my premises. I do not have their contact details, and because the reservation was subsequently cancelled, I can't message them throu... Latest reply by Elisa

I had a guest stay for 4 days in my 2-month old AirBnB studio I have been renovated for the last 12 months on weekends to my perfection. The second day of her stay I smelled this strong sweet odor coming through the HVAC that also serves my separate livin... Latest reply by Paula3129

Is anyone using these at this time? In the US phone numbers are Country code/area code/phone number. What do these new temporary phone numbers look like? I'm asking because I have a couple of guests right now with phone numbers but I'm not sure if they ar... Latest reply by Robert6

How do I get more agents to help me list my properties Latest reply by Alex

Getting the first message right can set the tone for the whole trip. Some hosts keep it short and sweet with just the essentials, while others like to share more detail up front, things like house rules, check-in steps, or even a few local recommendati... Latest reply by Karen114