Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

Today my family and I experienced something that I wouldn’t wish on anyone. We booked a cabin in lake arrowhead for a Friday, Saturday and Sunday. Everything was fine, as we were heading out to the cabin I figured I would ask the host a few questions, we ... Latest reply by Mike-And-Jane0

How do you handle declining booking requests? Especially bookers who provide little to no info on themselves. Also do you think your search ranking goes down if you do decline? OUR STORY: We've had a number of requests from people this year who have had ... Latest reply by Phil-and-Lisa1

Hi everyone, When traveling, it's usually common for guests to encounter unexpected situations or change in plans. Whether it's a delayed flight, transportation issues, or arriving earlier than expected—these circumstances can leave guests needing a ... Latest reply by Kevin3622

Hello, how do you hosts handle different guests seemingly repetitively leaving behind items? I have shipped things ranging from a pair of stiletto heels, to a cell phone charger with cord. I don't ask the guest for shipping, but the last two back-to-ba... Latest reply by Nicholas828

Hi. I'm from India and trying to book an accomodation in a place in Europe. Once I click on reserve, it's asking for PAN details. Everytime I give it, I get an error - PAN Validation Failed and unable to enter any further details. I tried multiple times a... Latest reply by Gokulakrishnan1

Hello everyone , I hope your week is going smoothly. I would like to discuss the way you choose to communicate with your guests. Using the Airbnb platform to exchange messages offers advantages in terms of security and record-keeping. On the other h... Latest reply by 미나3

明日チェックインの予約ししたゲストからメッセージが来ません。何時に到着する予定か分からないので困っています。 チェックイン時間以降、ずっと待機しますか？ I haven't received a message from a guest who is checking in tomorrow. I don't know what time they are planning to arrive, so I'm in trouble. Should I wait after check-in time?... Latest reply by Paula

Hello, I'm curious about experiences in hosting travel nurses for long term stays. What kind of rates have you offered them, and what rental prices do they often look for? I certainly understand that different locations and markets affect pricing h... Latest reply by Charlene326

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by James3157

I am yet again posting as a last resort and I am hoping airbnb forum can help. I have been repeatedly opened cases with support, only to have each case immediately be closed without resolution. This has been ongoing for two weeks. I have also emailed all ... Latest reply by Joan2709