Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have a one bedroom apartment I rent out for vacations. I usually charge people for using the electric as here in Mexico, the electric is so expensive, and i only charge a modest fee for my apartment. It also deters people from using it all the time, lea... Latest reply by Mee-Mee0

I am new in this industry please guide me Villa in Lonavala · ★3.67 · 3 bedrooms · 3 beds · 3 baths Bungalow in Lonavala · 3 bedrooms · 3 beds · 3 baths [Post updated by OCM] Latest reply by Alex

Hi, I'm about to host my first guest this evening. It occurs to me only now that many people expect to have a key, but I'm really not comfortable giving a key to guests at all. This is my home and I'm certain giving out keys to people will invalidate my... Latest reply by Norman245

Hello everyone , I hope your week is going smoothly. I would like to discuss the way you choose to communicate with your guests. Using the Airbnb platform to exchange messages offers advantages in terms of security and record-keeping. On the other h... Latest reply by Yousef55

Is anyone else having issues with FastPay? I signed up for the service, and I’m not seeing any difference in the timing of payouts. Although now, I see that airbnb is now delaying payouts by 7+ days! I’ve contacted airbnb support on three separate occa... Latest reply by Emilie

I have guests who asked me questions that were already in my check-in instructions, including photos attached to my instructions. I politely responded to their question but then I mentioned, "sorry about that, it should have been included in my check-in i... Latest reply by Shelley159

I'm MsJoy from Jhb South, South Africa I love reading, praying, watching movies, travelling and meeting new people. Latest reply by Alex

Dear Airbnb Developer Team,I've noticed a recent update to the Quick Replies feature, and it appears to have a new look and feel. At first glance, it seems like a positive improvement.Since you're actively working on this area, I'd like to take this oppor... Latest reply by Simone918

Hello, I was having a conversation with a potential guest and they were about to book a set of dates, but before they could, someone else instant booked my place. I kindly explained and asked these new guests to cancel their booking but the booking was ... Latest reply by Stephen1004

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Trevor468