Charging extra for electricity

[Ynez0]

I have a one bedroom apartment I rent out for vacations. I usually charge people for using the electric as here in Mexico, the electric is so expensive, and i only charge a modest fee for my apartment. It also deters people from using it all the time, leaving it on unnecessarily. 

Not one of my guests has ever had a problem with this.

Today, my last two guests felt it was very unfair to have this charged and said I wasn't clear about it at the beginning. I read through the guest book in the casita and it does say they will be charged, although I thought I had made this clear on the listing, apparently not. I only charge this to cover the cost, not to make money. 

Refusing to argue about it, I told them to leave it - despite it being the highest bill ever, since they used the AC almost all the time, leaving it on when they went out. I am a small, sole property owner. As my guest (from London) said 'it's expensive here'. Yes, it is. That's why I can't afford to pay for your electric, when you have used so much.

Their argument was that I was not explicit. I told them I was going to read the meter when they arrived, but they did not understand...nor did they read the guest book in the casita, where it says on the first page how it works...

this is the first time in 16 months that anyone has left my place with a bad vibe. I'm very upset about it as I don't wish them to feel bad, nor me. 

Lesson learnt. Spell it out. Clearly. And then explain again. 

😞

[Kjetil6]

Airbnb should come up with a solution  to list electricity cost just as cleaning fee.

given the crazy electricity prices Europe is seeing now , this will affect the bottom line for many hosts.

I have listed the cost in my advertisement (as price eur/kwh) and i have a meter the guest can read their usage installed in the Appartment.

But if the guest refuses to pay after check out , that has happened more than once. Airbnb resolution center will not do anything to help the host.

They just say” we are unable to compensate for excessive use of electricity, gas, fuel, water or other utilities.
Therefore we are closing your case with us.”

[Trust-Management0]

Hello! My electric bill was almost $800 during July-Aug for a 30 day booking. I'd talked to an Air BnB rep; they suggested I take a deposit going forward. Here is my verbiage under House rules:

After booking is confirmed, a security deposit will be required for $700.00 in the event that the electricity usage goes over the allowed amount of $200 per 30 days; overage will be deducted from the deposit, any remaining amount will be refunded after 7 days from check-out to ensure electricity bill has been finalized. Security deposit will be charged to your payment method.

[Debra300]

@Trust-Management0,

This is what we have written in the Things to Know section and House Rules of our guest suite listings:

"A refundable deposit up to $300 USD will be collected via Airbnb payments when the free cancellation period ends. Guests will be refunded any unused amounts at checkout.

The nightly rate includes 22 kwh for electricity usage, and guests will pay for excess usage. Each studio has its own meters, and we charge the local rate of $0.45 USD per kwh."

We chose to list an energy allotment and the local billable kilowatt rate, because the cost of energy is dynamic, and if prices rise a set monetary value may not provide sufficient energy for a typical guest's daily needs.  The energy volume that we include in the nightly rate was based upon 16 hours of air conditioner use and regular use of the other appliances.  There are energy meters on the wall that's along the walkway to the suites, and guests may easily see their usage.  The amount of the deposit determined by the length of stay and the guest's intended activities/reason for visit (e.g., an expatriate returning to visit family and friends will spend the majority of the day away while a couple having a getaway weekend may stay indoors the entire stay).

[Susan1188 · Accepted solution]

Dear @Ynez0  here is some advice from Andalusia:

- Put in house rules: electricity allowance 4 dollars per day included in your price.  Excessive or wasteful usage will be billed at cost after your stay
- Put this in listing description "other things to note"
- Put this at the bottom of the listing description page, guest safety, amenty limitations (this is important, it is shown in evidence when they instant book)
- put this in your house rules
- Put it in your IB message
- Mention it at booking, and in person on arrival.  If self check in, only give keycode if guest explicitly acknowledges it.

I hope this helps.

[Cora419]

Thank you Susan, such good advice, especially the last bit, about guests having to verify acknowledgment before getting the keys! Brilliant!

I’m just about to start down this same road, so looking to the community for advice.

The only thing I would caution against would be the use of vague phrases, such as “excessive or wasteful usage”. This can be a little subjective. I will try to be as clear as possible: “it’s strictly pay per use.” I like how the Original Poster mentioned she’s not making any profit, she’s just passing on usage costs!

I’m happy to see I’m not the only one attempting this! 💙

[Susan1188]

Hi @Cora419 !

Thanks for your like and kind reply.

You have a point about the "wasteful usage" comment.

However, I'm going to leave it as is because I have actually never, ever, had to charge a guest extra.  And I think it is due to the dissuasive language.

And also, in my area we have real-time usage data.  so I can see if the usage jumps to an unreasonable level.  It is very, very clear on the stats and graphs that I get from the electricity company.

So glad if I could have helped you and your tips are great for others to incorporate this idea into their house rules.

[George1690]

How do yo make sure that a guest pays the energy bills? Does the payment go through AirBnB or straight to the host? I would need to calculate if AirBnB take a percentage of the energy bill costs. How does it work? Are there official terms of agreement somewhere or is it all unofficial and guests don't have to pay if they don't want to?

[Susan1188]

Obviously the guest does not pay your electricity bills.  You can include standard electricity usage in your price and bill them extra if they exaggerate.  Set up your house rules clearly and specifically, if they are reasonable and logical, airbnb support will assist you in enforcing them.

You put it in your house rules, that their price includes X per day of electricity and the rest will be charged at cost.

At the end of the stay, you evaluate if overall its worth it to charge a guest 20 euros extra... in general, this is not well appreciated either by the guest or by airbnb.

The whole thing is dissuasive and it works.  Hope that helps!

[Mike-And-Jane0]

@George1690 you can't legally charge for power in England unless you provide an EPC to your guests. 

[Rosey10]

I just had a guest depart yesterday. This was the first for me to see a guest turn my thermostat down to 44 degrees! They stayed for 10 days. Is there a way to get the guest to pay any part of that upcoming bill? 

[Susan1188]

Had US guest turn on to 17 degrees celsius - while out all day at the beach - in our gorgeous spring season when nobody even thinks of turning on the airco.

See below, I now make it even more obvious that I will charge for wasteful and excessive usage.   

[Sandra525]

I think is ridiculous to charge water and electricity extra. Yes there can be a note not to charge you car and or if you have an AC unit you can make a note that if usage is over a certain amount there may be a fee. I was going to book a place here in Portugal and the host ask to pay bills. I'm not moving into a new flat I'm renting a short term place. 

[Susan1188]

We are all different and in different markets!

Do you have guests from worldwide, who's custom is to cool to 16 degrees when it is 40 degrees outside, 24/7?  With windows open?  

Are you maybe on-site so you can see if this is happening?

Did you ever have guest arrive from a road trip with 6 huge suitcases of luggage, book your place discount last minute for 2 nights to do all of their laundry and had the clothes dryer turning 48 hours non stop?

Our reasonable prices cannot support this kind of excess, that is why I have proposed my possible solution to other hosts.

[Robert6574]

Exactly! Some of the spruced up dumps that Airbnb hosts advertise look good but they actually need a total remodel because they are out-dated They are poorly built and insulated and cannot keep warm or cold air in or out without the units running full time. The problem is worse in warm weather countries like Panama or Brazil, since the weather is nice they don’t mind just letting it in freely. Air infiltration (drafts, air leaks) Is acceptable and insulation is usually nonexistent. The hosts complain if the units are on when the guests are not there but that is usually because they put in under-sized mini splits that take forever to heat or cool a space. They have watched too many videos about how to get rich quick by turning a storage shed into a luxury Airbnb unit. That being said, we’ve used AirBnB while we’ve been on the road for the last three years and we’ve only had a couple that asked for electrical usage fees. And no, I didn’t pay.

[Susan1188]

In a hotel,  even 5 star relais & chateaux!   they control the airco from the. front desk and turn off when you are asleep and when you are out.

in a holiday rental, airco is even more powerful and guest can put to 17 degrees, when 40 degrees outside, and go out for 10 hours during the heat of the day leaving windows open.

I'm sorry, that's not normal - you're renting an apartment, there are limits.  Even to save the climate we should all enforce this if not for our own bottom line.

[Tony-And-Una0]

I agree entirely that utilities should be included in the price and  the host should a set a price that compensates them for the overall usage of the guests. 

However, electric car charging is an interesting new dynamic that I am sure will become a hot topic in the not to distant future and one we will all need to think about. 

[Peter1571]

I thought that all fees must included on the listing.

Guests must know how much they will need to pay before they book.

I don't mind if I have to pay more for electricity but I definitely want to know ahead of time,

that way I am making an informed decision.

[Susan1188]

If you leave the airco on to 17 degrees with windows open while you are out at the beach, there will be an extra charge at my properties.  You'll get the bill after you stay.

[Robert6574]

That’s why if you don’t pay, AirBnB‘s Resolution Center won’t pay them either.

[Susan1188]

Dear @Peter1571  I respectfully disagree.  In a hotel, you book the nights and all is included.  AND:
They CONTROL THE AIRCO from the front desk!  Turn it off at night!  And when you go out and remove the keycard, it is shut off!
In a private apartment rental, it is different.
You have an allowance for reasonable usage of airco.  In any case this is made clear in my listing.  If you go out for 10 hours, on a day with 35 degrees heat, cooling the apartment with window open, with my new, powerful airco system, to 16 degrees, I'm sorry but that was not included in the listed

price.