Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hi all, I had a private photoshoot in Venice through airbnb last September. She said that the photos would take about 7-14days on the day of the photoshoot, but we never received them. I’m extremely disappointed for the fact that the host refused to giv... Latest reply by Rafael1690

So this guest booked for a month. Everything great through text and in person. So the night before he's supposed to check out i get a message from airbnb that he cancelled his reservation and want partial refund he says because of a noisy neighbor. I d... Latest reply by Marie8425

Just wanted to verify my spidey senses were accurate. I've had two booking requests that I feel were likely scams. Three things that was common in the requests were 1) a longer stay than normal renters. The first was for 3 weeks and the last one was fo... Latest reply by Elisa

Hello, I would like to share my terrible experience with Airbnb Support and some serious problems with their decisions. In short, they don't back the hosts who enforce check in times, cancel the reservations on hosts behalf with penalties and let the gues... Latest reply by Kumsal1

Hi, I’m planning to sell my rental and want to co-host meanwhile. Where can I connect with hosts in my area ? Is there any networking sites ? TIA Latest reply by Elisa

I have a one bedroom apartment I rent out for vacations. I usually charge people for using the electric as here in Mexico, the electric is so expensive, and i only charge a modest fee for my apartment. It also deters people from using it all the time, lea... Latest reply by Elaine701

Hello, I’m Shelley from Bristol. I’m new to Airbnb. Unfortunately I already have a question and I’m only on my second guest! The wood burner was out of action for their stay, the guests were informed of this and clearly not happy. I offered them to move t... Latest reply by Helen3

Hi Airbnb community, I hope this message finds you well. I am reaching out to seek advice and assistance regarding a recent situation with a guest who booked our apartment for 82 nights but later decided to cancel their stay. The guest initially informed... Latest reply by Nika1707

Can anyone explain what the Chinese fascination with toilet paper is about. Not the stuff they are supposed to flush, and don’t I can understand that! … all the other stuff.. my bin is virtually full of tissue paper int young male I. One night used a wh... Latest reply by Meital11

Hi all, need some advice: we are new to this and our second set of guests is there now. We have a “no pets” policy. This guest messaged me a few days ago asking if they can bring their two dogs—one little and one boxer size. I said that although we love... Latest reply by Courtney698