Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

How do I claim back damage caused by a guest? Latest reply by Emiel1

Hi everyone! I’m new to the Community Forum and excited to be here. I recently joined because I’m an Airbnb host and would love to connect with other hosts, learn from your experiences, and share ideas that help create great stays for our guests. Looking ... Latest reply by Elisa

Hello everyone , I hope you’re having a great week! Managing guest messages efficiently is key to a smooth hosting experience. Many hosts rely on tools that help them respond quickly, stay organized, and maintain a consistent tone across conversation... Latest reply by Elisa

  Hello everyone , I hope you’re having a great week! Every host has a different approach when it comes to accepting reservations. Some prefer “Request to Book” because it gives them the opportunity to review each guest's profile and ask a few question... Latest reply by Elisa

Hey Fellow Hosts - Airbnb's been quietly rolling out a big change globally — ditching the old split-fee model (you pay ~3%, guest pays the rest) for a single 15.5% fee taken straight from host payouts. It's already hit PMS-connected hosts and several cou...

Has anyone else experienced Airbnb refusing to remove what appears to be a clearly retaliatory review? I have documentation of all of my conversations with the guest, as well as my conversations with Airbnb Support before the review was ever submitted. Th... Latest reply by Emilie

5 years hosting, superhost and near perfect rating We had a guests arrive tonight for a week booking and he immediately had a complaint of a unclean house. He sent us photo of a few crumbs underneath the dining room table and dirt on the bottom of the fr... Latest reply by Jody277

I have a dilemma. Do you allow twelve extra people to party/stay at your place for seven hours for free? We accommodated guests early arrival time. Guest brought twelve extra/non registered people! We do not allow visitors nor parties and our place is onl... Latest reply by Marie8425

Hello Airbnb community members,I would like to address a serious accountability problem with Airbnb's specialist teams. Would love to hear your own experience and feedback on this issue.Background:A recent guest of mine caused costly property damages that...

Hi there - I’m currently hosting 10 guests and my town lost power and water due to a bad storm. My guests were without power and water for 12 hours (basically 1 day of their three night stay) What does Airbnb provide in terms of refunds and what should ... Latest reply by Jack3145