Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

We just opened up our home on Airbnb and our first renters arrived this past weekend. For the first 3 nights they were ideal with no issues but then on the last night they started showing red flags. Sending me pages of text messages with feedback of what ... Latest reply by Vivek143

  Hello everyone , I hope you’re having a great week! Helping your guests know what to pack can make a big difference in their stay. A few simple tips can prevent surprises, reduce stress, and let guests enjoy their trip to the fullest. Sharing your lo... Latest reply by Kitty-and-Creek0

Hello everyone , I hope you’re having a great week! When you first start hosting, there are so many booking settings to explore that it can feel overwhelming. From instant booking and minimum stay requirements to advance notice and cancellation polic... Latest reply by Elisa

This one has me flummoxed. We used to say in our house rules not to put food items down the sink and that we prefer guests to use the dishwasher when cleaning plates. Some guests totally ignored this and after a few times of finding a full dish rack of ... Latest reply by Matthew2602

I would appreciate feedback from other hosts regarding a recent case and whether Airbnb handled it fairly. A guest booked my property approximately two months in advance for peak-season dates. Even before check-in, the guest indicated that they wanted to...

Hi all,I'm hoping a Community Manager, or someone with access to manual review, can take a look at this. I've already been through the standard review-removal process and it was rejected with no explanation other than to say that it did not violate Airbnb...

I’m new—I’ve been doing this just for a couple of months. This lady made a booking for four people, but about eight showed up. My house is legally approved for only seven people. How to handle the situation when a guest brings more people than the number... Latest reply by Elizabeth4016

Hello - I'm looking for input from other hosts who've dealt with this issue.I have a three-bedroom property listed with a maximum of five guests. A recent guest brought six, using additional bedding, towels, creating additional ironing etc. But it's the p... Latest reply by Greystone0

How do other hosts handle guests who, on night one, send a laundry list of complaints and claim the property is "unlivable"? We're Superhosts, use professional cleaners, inspect the home ourselves, and received a 5-star review two days ago. Our current gu... Latest reply by KRC-Properties0

Has anyone else dealt with Airbnb refusing to remove an obvious retaliatory review? I have the message thread, the AirCover claim, and exact timestamps — and my removal request was still denied. Every support rep just repeats the same automated-sounding l... Latest reply by Kitty-and-Creek0