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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

A guest mentioned internet and power issues in their review.We addressed the internet issue promptly and provided backup service, while the power issue resulted from a temporary external outage beyond our control.How would you respond publicly to acknowle... Latest reply by Dorraine3

Hello everyone , I hope you’re having a great week! Quiet hours are specific time periods set in your Airbnb listing during which guests are encouraged to keep noise to a minimum, typically in the evening and early morning. It’s a simple step that... Latest reply by Elisa

In hospitality, we often talk about guest experience in terms of service standards.Was the room clean?Was the check-in smooth?Was the staff friendly?Was the request handled quickly?All of these things matter.But there is another side of hospitality that i... Latest reply by Elisa

Meet Mr. Dong or Call me Mr. ANGKORIAN TOURS, I want to share my experiences with people around the world because I believe that every journey has a story, and every story has something valuable to teach. Through my experiences as a tour guide, educator, ...

hi there I’m a super Host from five years 1st time ever got stuck in a bad review and bad experience with the cast who booked us for four guests in the reservation and we found out about 10 people doing party in the Property with loud music decorative st...

Guest brought unauthorized guests and made threats that she had illegally recorded me denying her entry to house with unauthorized guests. Reservation was cancelled by Airbnb safety. Airbnb has allowed retaliation review to stand. Please advise. I know th...

in the end of a month-long stay, water-well drilling suddenly began in the neighbourhood, creating unusually severe noise, which the guest reported to me.I immediately offered the guest an early checkout with reimbursement for all unused nights as I found... Latest reply by Tara0

Hi, Has anyone else experienced having a dispute with a guest, speaking to Airbnb and getting advice from them only to follow that advice and then be penalised by receiving a vindictive and false review and then find out Airbnb said the complete opposit... Latest reply by Leticia-Ariela0

I’m looking for advice from other hosts who have dealt with a review that is retaliatory or breaks Airbnb policy, but support is refusing to remove it despite clear evidence. - A guest was given access to the laundry room at 12:40 p.m. to wash one load of... Latest reply by A-Place-For-All0

Airbnb supposedly does not allow someone to book in their name and then a different person stays, however this happened for us and it was not good. The booker tried to scam us saying the apartment was dirty ( we have 4.8 stars and cleanliness is mentione...