Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

The book Unreasonable Hospitality by Will Guidara highlights the tension between going above and beyond for guests with setting fair, sustainable boundaries as a host. I had an experience recently that inspired me to think about this concept. I own and m...

I just asked how many people were arriving tomorrow. She said 8, 4 adults and 4 children. Our home is listed a sleeping 6 but we have beds for 7. Their reservation is for 6. How do you handle this? Latest reply by Mike-And-Jane0

After hosting for a while, I've realized that it's often the little details...not the expensive upgrades....that guests remember most.☺️ A thoughtful welcome message, clear check-in instructions, quality linens, local recommendations, or even a well-organ...

Everything that might possibly shown under "What this place offers" should be available in Filters. For example, Oven. This would make it quicker, easier and less frustrating when searching for somewhere to stay. Latest reply by Emiel1

  Hello everyone ,I hope you’re having a great week! Hosting guests who travel for work offers unique opportunities and challenges. These guests often value comfort, convenience, and a quiet environment where they can relax after a busy day. Providi... Latest reply by Bea2515

5 years hosting, superhost and near perfect rating We had a guests arrive tonight for a week booking and he immediately had a complaint of a unclean house. He sent us photo of a few crumbs underneath the dining room table and dirt on the bottom of the fr... Latest reply by ManiKu0

Dear Airbnb, Can You Help Responsible Hosts Stay Compliant? I have been hosting on Airbnb for several years, and I always try to follow local laws, even when they make hosting more difficult. Recently I experienced something that made me wonder how Airbnb... Latest reply by ManiKu0

I am at a loss...AirBnB says we HAVE to accept service dogs. This is not ok with my homeowners insurance or my attorney. As a host I have to consider all this: - Other guests with allergies - Service animal potty in/on furniture - Scratching up wood floor... Latest reply by Nancy1559

Hello everyone , I hope you’re having a great week! Managing guest messages efficiently is key to a smooth hosting experience. Many hosts rely on tools that help them respond quickly, stay organized, and maintain a consistent tone across conversation... Latest reply by Makenzie-and-Emerson0

This is so incredibly frustrating and has happened to me multiple times. The app won’t let me book an experience because my account is “under review”. This usually happens after I cancel or book an experience. What blows me away is how quickly it happens.... Latest reply by Mehmet258