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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello Airbnb community members,I would like to address a serious accountability problem with Airbnb's specialist teams. Would love to hear your own experience and feedback on this issue.Background:A recent guest of mine caused costly property damages that...

Hi there - I’m currently hosting 10 guests and my town lost power and water due to a bad storm. My guests were without power and water for 12 hours (basically 1 day of their three night stay) What does Airbnb provide in terms of refunds and what should ... Latest reply by Jack3145

I’m looking for honest opinions because I’m honestly shocked by Airbnb’s decision.I booked a house for my family while I’m 5 months pregnant and traveling with my toddler.Within minutes of checking in, we realized there was no air conditioning on the firs...

Hi everyone,I have been hosting for a few months now and so far, enjoying the experience. I had my first less than ideal guest who left a burn hole in one of the outdoor dining chairs despite a no smoking on the property rule. I would like to replace it, ... Latest reply by Rebecca1603

Hello hosts, happy Thursday! There are many reasons why guests book at the last minute. Sometimes their plans change unexpectedly, they may face an unforeseen situation, or they simply have a busy schedule that prevents them from booking earlier. W... Latest reply by ⁨Cynda--Pronounced-Like-Linda-With-An-S-Sound-⁩0

Has anyone else experienced Airbnb refusing to remove what appears to be a clearly retaliatory review? I have documentation of all of my conversations with the guest, as well as my conversations with Airbnb Support before the review was ever submitted. Th... Latest reply by Joelle43

Have guests that want to stay 2 days later and have not made that request change and won't let me extend their stay since they were supposed to be checked out. Can't Airbnb just charge their card on file for those 2 days? Latest reply by Paula

Hi all,I'm hoping a Community Manager, or someone with access to manual review, can take a look at this. I've already been through the standard review-removal process and it was rejected with no explanation other than to say that it did not violate Airbnb... Latest reply by Emilie

Hello everyone. I would appreciate your advice regarding a recent reservation. Our guests were affected by an unexpected power outage caused by an issue in the area where the property is located. The home is in a rural area, outside the city, and accordin... Latest reply by Paula

I have searched but I may be missing current Airbnb policy? Background: guest requested late checkout. I allowed 2 hours but they stayed 1.75 hrs extra without approval. I had to pay extra to cleaners for waiting and could not have the house available t... Latest reply by Helen3