Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

What questions do your guests ask you often?  Hello everyone , I hope your week is going well. I believe that as a host, guests’ questions provide valuable insights into their needs and expectations. These questions can vary widely, offering opportuniti... Latest reply by Lorina14

We have a guests staying for about 2 weeks, half way through their stay they are complaining that there are cockroaches in the house. Our properties are on an island (tropical weather), therefore a cockroach entering the house is not unheard of, although ... Latest reply by Daniel14184

Hi! We have a had a kitchen sink leak and our guests have one more night left. Does anyone recommend what they do in this situation? Should we give any type of refund? Thanks! Latest reply by Emilie

Max attempt try again 24 hours.unable to go pass phone verification. Extremely annoying. Use all family mobile phone. U.K. and Malaysia. Sucks. Latest reply by Emilie

We were scheduled to stay at this property period 2/1-3/1/25-The cancellation policy was no refund after Jan 1st. The wildfires broke out on January 7th and due to the fact we are both are elderly with heart problems we thought that our host may be rec... Latest reply by Kia272

Just wanted to verify my spidey senses were accurate. I've had two booking requests that I feel were likely scams. Three things that was common in the requests were 1) a longer stay than normal renters. The first was for 3 weeks and the last one was fo... Latest reply by Joan2709

I have a no pet, no smoking policy in my unit. However we had an AWFUL guest who left the place in a huge mess, cigarette butts everywhere, pet food in a soup bowl on the floor, a pet 'pee mat' on the floor that smelled awful... was able to get some compe... Latest reply by Helen3

I need some advise on how to proceed. I have 2 different guest booked my place at the same time using different booking platform. As a result of the timing and the speed in synchronizing the block out dates, there was a one day overlap Summary:One gues... Latest reply by Elisa

I had a newcomer to Airbnb inquire about staying at my property for 3 months. He currently was in Italy, coming in for a work project. He asked me to send a video of my place. Stating that my pictures were grainy. My pictures were done by a professional h... Latest reply by Alex

hi Since we are new in the AirBnb thing, sometimes we dont understand how to react. Some times people who got single booking, brings an another person with him/her. We are getting paid for one person, how can we accomodate the second person. What shal... Latest reply by Meagan105