Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Are your guests normally free to use air conditioning at any temperature and throughout the year? What is the temperature you consider appropriate inside the house? Have you ever had problems with guests and air conditioning? I ask because in the past g... Latest reply by Selena111

Hello my name is farouq. am new here i want to boost my list. how do i get more guests to request my apartments every month Latest reply by Marie8425

It's a slow season, and with it comes lower-priced guests. With lower-priced guests, as you guessed, come more issues. Recently, we've had many complaints about bed bugs. Interestingly, these complaints are always from very cheap, 1-2 day reservations, ... Latest reply by Marie8425

I've been a host for about a year now and love Airbnb. I really like being a guest but hosting is another matter. I've had some strange reviews from guests who didn't respect the guidelines of the house and clearly didn't read the profile. They didn't hav... Latest reply by Marjonneke0

I'm renting a house for 33 days. The owner asked and I agreed to have the remaining mini split HVAC unit installed a week after I moved in. I thought this would be a half day thing. It took 2+ days. Plus I had to sweep and mop the floors twice with the sw... Latest reply by Quincy

Yesterday, I went to a new place hosted by Rocio in Puerto Vallarta. I felt like the place was a bit unclean so I bought sheets. When I stripped the bed, I found the mattress was truly disgusting. It was covered in stains I took pictures and sent the... Latest reply by Zheng49

Hi, I have been a host for about 8 months. When setting up my posting, I had checked 'no' to smoking, vaping, e-cigarettes allowed. This weekend guest reached out to me and asked if they could vape. I told her that it was posted in the rules but she cam... Latest reply by Quincy

My family and I traveled to an airbnb in Fort Lauderdale from August 3rd 2024- August 6th 2024. Upon leaving everything was fine and August 19th I was sent a bill of $1140.60 stating that my family damaged a sofabed. I appealed it on airbnb as we did not... Latest reply by Marie8425

hi - i just thought i posted this but it's not showing up, so i'll post again. My last 3 guests have all used excessive perfume, to the point that our bedrooms need to be fully aired out for several hours + deep cleaned before we can re-habitate our spa... Latest reply by Christina757

I would like to know what AirBnB does to a guest that does shut exterior doors or lock exterior doors in a busy city in a downtown neighborhood. How is the guest held accountable? I have signage on both doors, it is in my RULES, and it is common sense. E... Latest reply by Shelley159