Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello, We had two guests recently that we were very displeased with, and I suspect the feeling was mutual. Since almost 14 days have passed and they had not written a review I figured I would do the same, the old "If you can't say something nice, don't ... Latest reply by Linda4964

The Airbnb host has refunded me part of my rent. The refund has gone to a credit card I do not recognize. It was probably sent to a payment method added years ago by one of my friends that I may have used once. Can the Airbnb payment team cancel this refu... Latest reply by Leah766

Would you rent your place to a hostile, liar thief ? Your reply ahould be definitely “no”. I invite you to check then my profile. ( https://www.airbnb.com.tr/users/profile/about ) I am an Airbnb guest for 9 years although I am not a frequent user I was ... Latest reply by Helen3

I have just had a guest who left unwashed crockery, one of the toilets was disgusting, wet towels everywhere, duvets on floor, gas hob thick with grease and dirty greasy kitchen surfaces. I wrote a neutral review saying they were friendly and communicated... Latest reply by Sandra856

  Hello everyone, and wishing you a great week! Today, I’d like to talk about the welcome message. It’s that first little moment when guests start to feel they’re in good hands. Some hosts keep it short and sweet—check-in time, Wi-Fi, house rules. O... Latest reply by Pascale653

Personally, I can't imagine someone making a reservation and not telling you they are brining a Service Animal and/or an Emotional Support Animal (SA/ESA), however both are legally allowed in your rentals. There are requirements that need to met. You may ... Latest reply by Joan2709

I’m reaching out for due to an unfortunate issue that I have never experienced with Airbnb. Our host for our upcoming Colorado visit informed us four days prior to arrival that there a material misrepresentation regarding the presence of air conditioning ... Latest reply by Andrea8946

Frustrating situation, and very disappointed in Airbnb Support. We run a successful listing, taking pride in providing great experiences and making sure our guests enjoy their stay.Out of 70 reviews we have received 68 5-Star and 2 4-Star reviews, giving ... Latest reply by Joan2709

Hi! I have a place that I would like to rent out however I have no time at all to manage it and on top of it, I live 90 minutes away from Lisbon. If you are a co~host willing to manage all aspects of a 2-bedroom apartment in the centre of Lisbon, please l... Latest reply by Sónia-and-Darko0

//Ranting out loud My wife and I booked a trip to the Los Angeles area months ago, however, with the current situation in LA (riots, military actions, etc) we felt it would not be safe to travel in or around the LA area. We reached out to the host and ask... Latest reply by John5097