Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I would like some guidance on how to proceed with this situation. I have a guest who complained at nearly 1am of bugs in my house. The house was cleaned prior to, and did not have bugs when I walked through the property. They waited 10+ hours until the m... Latest reply by Kari4334

I’ve noticed that guests from a specific region ask to do their laundry in a short stay! I have a guest who just arrived today and asked if he could use the washing machine tomorrow! I found this to be a tricky topic.., as I’ve noticed a lack of care. I’... Latest reply by Thainara4

The incident was brought to my attention and i immediately contacted Urgent support. I have YET to receive support. I call and/message daily. I have a police report. My place was trashed and smelled. Multiple glass paraphenalia, drugs stashed everywhere. ... Latest reply by Josephine385

Short story... We have a relatively new listing in our account. We have several older listings, we are superhosts, I have been hosting for about 10 years. The new listing is a cabin. We purchased it and furnished it with new stuff last summer. I had a re... Latest reply by Jennifer4492

I have a one bedroom apartment I rent out for vacations. I usually charge people for using the electric as here in Mexico, the electric is so expensive, and i only charge a modest fee for my apartment. It also deters people from using it all the time, lea... Latest reply by Elayne-And-Dave0

My account has been flagged and I think will be suspended but I just cashed an airbnb gift card to send my girlfriend on a trip with her friends. If I cannot use airbnb, I need the gift card balance, so she can create an Airbnb account and book the trip h... Latest reply by Bhumika

Hi, Has anyone else experienced having a dispute with a guest, speaking to Airbnb and getting advice from them only to follow that advice and then be penalised by receiving a vindictive and false review and then find out Airbnb said the complete opposit... Latest reply by Sherif9

Please let u knw how to communicate, how to convince for the booking Latest reply by Kyle952

Hello fellow Hosts- I have noticed Airbnb's policies increasingly moving towards guest's needs, and further away from the needs of hosts, especially hosts who prefer the security of personally screening people they invite into their home, verses hosts w... Latest reply by Lauren4941

The Airbnb host has refunded me part of my rent. The refund has gone to a credit card I do not recognize. It was probably sent to a payment method added years ago by one of my friends that I may have used once. Can the Airbnb payment team cancel this refu... Latest reply by Leah766