Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

  Hello everyone ,I hope you’re having a great week! Hosting guests who travel for work offers unique opportunities and challenges. These guests often value comfort, convenience, and a quiet environment where they can relax after a busy day. Providi... Latest reply by Elisa

Hello Airbnb Community, We’ve been dedicated hosts on Airbnb for many years, sharing two private guest rooms and a full bathroom in our home. We take great pride in maintaining a clean, welcoming, and respectful environment for every guest. Our reviews ha... Latest reply by Joan2709

Hi all, I had a private photoshoot in Venice through airbnb last September. She said that the photos would take about 7-14days on the day of the photoshoot, but we never received them. I’m extremely disappointed for the fact that the host refused to giv... Latest reply by Nicol9039

  Hello everyone, and wishing you a great week! Today, I’d like to talk about the welcome message. It’s that first little moment when guests start to feel they’re in good hands. Some hosts keep it short and sweet—check-in time, Wi-Fi, house rules. O... Latest reply by Bec3748

I’m sharing my experience in case other hosts have faced similar issues and can offer advice on how to get a review removed that is clearly retaliatory and full of false statements. A guest blatantly violated our clearly stated pet rules by leaving their ... Latest reply by Joan2709

I’m going to explain my story and express my concerns to warn other host in order for this not to happen to them. I’ve been a host for several years now. I trusted Airbnb would be there part as far as a background check. The guest new to Airbnb (2 months)... Latest reply by Deborah265

I have a current guest who rented my home four months before his arrival. He stayed 20 of his 92 day booking before asking if he could cancel the remainder of his stay. It is low season so I rejected his change request. Today, his credit card was rejected... Latest reply by Shannon1233

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Anupama12

Hi everyone, I'm new to this community group here. I've been hosting on and off for 11 years and have had mostly positive experiences. I've must recently dealt with the most challenging guests I've had to date. It was a long term stay for two months in m... Latest reply by Dona1104

Me and my spouse stated an Airbnb over the New Year's Eve holiday and our experience was spoiled a bit by a sewer gas smell that was emitting from the spare bathroom We were able to close the door but it did not stop the smell from putting a dampener on o... Latest reply by Amanda3271