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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have had guests for 9 days. I met with them last night and confirmed 11am check out. I just got home from work and everyone is still here with dog and all their stuff. I had plans that have to be changed and it will now be an imposition to get ready fo... Latest reply by Jeff3157

Hi Airbnb Family, I’m Sumaira Haider, Airbnb host and the Founder of Four Dots Global , an international property management and consulting company operating in Turkey, Pakistan, and Saudi Arabia. What started as a single listing has now grown into a full...

I had a guest that completely ruined my property and I am no longer able to book the place out for the next 2 months.I filed a claim for over $20k. Immediately after I filed the claim, I received his review specifically saying that "Everything was lovely ... Latest reply by Norman--Renate0

I have had well over 150 different renters over the last 2 years and have a 4.97 rating. These few days are college graduation where I have a townhouse airbnb and someone booked and stayed 2 nights, then someone new is coming in, and the guest who stayed ... Latest reply by Joan2709

I have been hosting for a very long time at this point. Up until the last year or two, I hadn't had any major issues with Airbnb. However starting a couple years ago, things starting getting worse with the frequency of difficult or trouble guests. Fast fo...

It should be noted, while Airbnb has a strict policy against any parties being held at a property, hosts will be putting their reputation(review score) on the line if your report the guest to Airbnb. Airbnb will notify the guest and ask them to leave... Latest reply by Jonathan2850

Airbnb recently denied my requests to remove a biased and retaliatory review after a guest left a false and damaging review purely because I submitted a legitimate compensation claim for her repeated violations of house rules. This is my situation and an ... Latest reply by Dave52

Hi everyone,We operate a short-term rental management business with over 20 Airbnb listings across New England and have proudly held Superhost status for 3 years straight. We’re loyal to Airbnb and do not use direct bookings, unlike most in our market. Re... Latest reply by Helen3

Has anyone had success getting a clearly retaliatory review removed?I'm a long-time host with 750+ 5-star reviews who takes guest experience very seriously, and I’ve never posted here before—but this recent situation has left me deeply concerned about how... Latest reply by Frances3408

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Thembelihle1