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Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

I’m in a brutal situation. Had a guest claim there was a bed bug issue at the house. I was horrified. An Airbnb case manager was immediately assigned, the guest quickly refunded and relocated for the remainder of their trip. My listing was paused a... Latest reply by Anita781

After many years of hosting guests once or twice a year, we recently started hosting full time. Everything started out fine, but the last two weekends we've had some real slobs staying at our house. The first group spilled a coke on one of the beds and le... Latest reply by Elaine701

Hello all, I've had a few requests for same-day bookings lately that haven't been good, and I was considering no longer accepting requests. I have also accepted same-day requests that I've ended up regretting. We have Instant Booking enabled, but if th... Latest reply by Sylvia928

Hello, how do you hosts handle different guests seemingly repetitively leaving behind items? I have shipped things ranging from a pair of stiletto heels, to a cell phone charger with cord. I don't ask the guest for shipping, but the last two back-to-ba... Latest reply by Krystal162

I have been hosting for two years now and have seen my share of shady and suspicious guests. I am wondering what actual scams other hosts have seen committed by potential guests. The most serious scam I ever saw was what I believed to be a key-copying ... Latest reply by Chris21801

I've been mulling this over for awhile and I'm having a hard time forming anything concrete from the nebulous cloud of thoughts in my head, so apologies if this post comes off a bit discombobulated. In the olden days of vacation rentals, owners would bu... Latest reply by Brian2659

What is the best protocol to follow if a host makes false damage accusations? We just checked out this morning and after leaving a 5 star review and getting home the host has accused us of drawing with pen on the walls, stealing a blanket and towels, and ... Latest reply by Adeline463

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Dante3

We seemed to uncover an honest to goodness software bug in the Airbnb app. Airbnb is refusing to acknowledge it, and is putting both us and the guest on the hook for it! Guest A is enjoying their stay and needs to extend for another night. They put in a r... Latest reply by Adam2138

Our listing was suspended after a guest damaged the property causing stains to the carpet and checked out 2 hours later than agreed upon. After a 1 hour phone call and 3-4 hours of deliberation Airbnb refused to remove her 1-star review, claiming they "di... Latest reply by Jean-Francois-GemStay0