Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Raymond573

Hi everyone,Quick question: for stays of 5 nights or more, do you provide double towel sets per guest, or just one set since there’s a washing machine available?I aim to offer great service, so I’d love to hear what’s worked best for you and what guests u... Latest reply by Mary1523

Hi I accidentally sent a refund twice to the guest. Is there a way to cancel one without requesting she sends it back as I feel she will just get annoyed? Regards Anne Marie Latest reply by Patricia2526

Had some guests book to stay 4 days in my house in London. On the second evening, got a series of frantic messages, complete with a picture, because they saw a mouse run across the garden and hide under the shed. Not inside the house, mind, just out in th... Latest reply by Elisa

I do pretty decent volume and have pretty good guest communication systems. But fairly often we have guests that aren't too tech savvy or able to navigate the platform well. They want to rebook the property for a different set of dates, but have trouble f... Latest reply by Emilie

I'm encountering a significant issue with the payment processing for a guest booking on Airbnb, and I'm seeking assistance to resolve it.Background: I am an Airbnb host, and I recently had a guest who tried to book my property but faced issues with paymen... Latest reply by Jag166

Dear Fellow Hosts, I’d really appreciate your thoughts on this! Lately, I’ve found myself in some unusual situations with guests—and maybe it’s just because I’m still fairly new to hosting—but everything is starting to feel a bit complicated! Here’s what ... Latest reply by Marie8425

Hello! Writing to see if we can get Airbnb to give hosts more support when guests break house rules. We have repeatedly dealt with the same annoying issue- guests will book our property for a small group, and then bring in extra guests, which they refuse ... Latest reply by Linda4964

So, I'm left wondering... when I listed my property and check "no smoking" - that meant to me, that there was to be no smoking, inside or out. But as I read the forums, many interpret it to mean no smoking indoors only. I just had a guest chain smoke on... Latest reply by Quad15

Hi everyone, So I had this female guests, staying a few days, she was an ok guest, a bit awkward but still nice and I have nothing to really complain about, she also left me a thank you note. I started cleaning the bedroom and noticed 2 big dried bloo... Latest reply by Emilie