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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hey folks! Any thoughts? I just had a guest who is also a host (per Airbnb profile) who did not read any messages I sent via Airbnb app. She booked 3 months in advance and not a single pre-booking message was marked as "read." I had to reach out via tex... Latest reply by Shelley159

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Kalissa0

Hey all — I’m hoping someone here has been through something like this because I genuinely don’t know what else to do.I had a guest who stayed at my place recently and completely ignored the clearly posted checkout instructions — they left trash in the un... Latest reply by Joan2709

Hi all, I had a private photoshoot in Venice through airbnb last September. She said that the photos would take about 7-14days on the day of the photoshoot, but we never received them. I’m extremely disappointed for the fact that the host refused to giv... Latest reply by Rafael1690

I am really new to AirBnb. We have had three single night bookings. The first two were great. The third said nothing on check in or during the stay. After check out, they complained about 3 things. 1. No paper towels - this was an oversight, there wer... Latest reply by Mike-And-Jane0

This one really stumps me. We have had a few guests who have done some redecorating of our space....moved furniture, rearranged lamps and put them in different rooms, taken down curtains or paintings, etc. I just do not understand this. Its never th... Latest reply by Val9277

Two days before booked arrival, 8 people, we have received a request if its ok to bring two extra people with a campervan to park at the house? The two intend to sleep in the campervan. Otherwise be with the booked part. How should we act?? Latest reply by Alex

Only BEFORE AND AFTER pictures will satisfy the "policy" for proving that a guest left a mess or caused damage in your home. (and that's not all you have to provide) Always be cautious and prepared to prove a claim, because if you have your Air BnB for a ... Latest reply by David1111

You can't trust the reviews if there is only one of them. That means they are still new to Air BNB and may not understand how to behave in someone ELSE's home. And don't trust reviews that are repetitive, such as 3 excellent reviews from the same Host. ... Latest reply by Greystone0

We recently had a difficult guest stay at one of our units. They requested early check-in, needed to extend their stay, and had payment issues, which were eventually resolved. When they wanted to extend again, that unit was unavailable, so we offered a ne... Latest reply by Joan2709