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Guests say they didn't receive check-in instructions, how can I know if its a bug or not?

yesterday
Thdhdg0
Level 2
yesterday

Guests say they didn't receive check-in instructions, how can I know if its a bug or not?

I have guests who asked me questions that were already in my check-in instructions 1 - 888 , including photos attached to my instructions. I politely responded to their question but then I mentioned, "sorry about that, it should have been included in my check-in

yesterday
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