Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

My check-in instructions are unfortunately broken. No matter what I do, send a picture, ask, beg, demand, less than 30% of my guests are finding the 'Check-In Instructions.' They are actually hurting my listing more than helping if they are there but no... Latest reply by Joan2709

Hi Nadia, my is Eudele. I am arriving at 1 pm. How do I get the keys. Will someone be there when I arrived. Please advise. Thanks Eudele Cyril Latest reply by Emilie

Hi everyone! I’ve been a little inactive on the forum recently—was having some issues posting (still happens sometimes), but glad to be back and hoping someone here can help or share their thoughts! Check-in timing & guest communication:I offer self chec... Latest reply by John5097

I am currently a Chef in a restaurant in Milan, but I would like to begin a journey in the real-estate world, because it has always fascinated me. I would like to start learning from people who are already host, by helping them. Latest reply by Lophain0

Hey fellow hosts, Paras here from Rishikesh, India.I hope you all are keeping well, thank you in advance for support.1. ID Collection — Seeking Best PracticesHere in India, we legally need to collect valid guest IDs as per local rules (digital copies via ...

Unfortunately guests and I can't find where the check in instructions are anymore. I was using a series of pictures and instructions on how to get it. I can find it in the hosts listing setup but I cannot find it in the guests app. I used to send the airb... Latest reply by Maxx11

Please let u knw how to communicate, how to convince for the booking Latest reply by Kyle952

Love AirBNB, been hosting for five years. But when I book as a guest for my own travel - I often notice that a lot of hosts put '10-11AM checkout time'. While it may make sense for some, when they have new guests arriving the same afternoon - what percent... Latest reply by Jo-Ann106

I was very upset when Prasad turned up at my doorstep to say he was booked ini said that can’t be right on the calendar it is booked out how can a mistake like this be made he said he had booked an hour beforehand- please refund the amount u have taken as... Latest reply by Eleanor253

Greetings, I have a suspicious booking at my location. I am a fairly new host and do not have any reviews. I have had someone book the place for three weeks. There are a number of reasons that I am suspicious about this guest: 1. She seems to be online co... Latest reply by Tammy761