Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I just ran into something that honestly makes no sense. Airbnb gave me a masked phone number for a guest and the number doesn’t work at all. It just doesn’t connect. So I contacted Airbnb support and asked for the real number. They told me they can’t rele... Latest reply by Michele657

Dear Airbnb, Can You Help Responsible Hosts Stay Compliant? I have been hosting on Airbnb for several years, and I always try to follow local laws, even when they make hosting more difficult. Recently I experienced something that made me wonder how Airbnb... Latest reply by ManiKu0

After hosting for a while, I've realized that it's often the little details...not the expensive upgrades....that guests remember most.☺️ A thoughtful welcome message, clear check-in instructions, quality linens, local recommendations, or even a well-organ... Latest reply by Ian58020

  Hello everyone ,I hope you’re having a great week! Hosting guests who travel for work offers unique opportunities and challenges. These guests often value comfort, convenience, and a quiet environment where they can relax after a busy day. Providi... Latest reply by Bea2515

I have a guest who initially booked for 5 days but had to change her date on the day of arrival. She did it twice already. Should I continue accepting her date changes? Latest reply by Joanne1066

5 years hosting, superhost and near perfect rating We had a guests arrive tonight for a week booking and he immediately had a complaint of a unclean house. He sent us photo of a few crumbs underneath the dining room table and dirt on the bottom of the fr... Latest reply by ManiKu0

Hello everyone, I would like to hear about your experience with Instant Book reservations. I have noticed an increasing number of guests who make an Instant Book reservation and then stop responding completely between the booking date and check-in. Despit... Latest reply by Rebecca

Hello everyone , I hope you’re having a great week! Managing guest messages efficiently is key to a smooth hosting experience. Many hosts rely on tools that help them respond quickly, stay organized, and maintain a consistent tone across conversation... Latest reply by Makenzie-and-Emerson0

I had my lock installed about a montha go. Everything seemd to be working fine with my app. Airbnb assigned a code to a guest and a couple of days before the guest was due, I got a message that read I needed to check my Schlage lock as it was offline. ... Latest reply by Toni7692

Hi everyone! I’m new to the Community Forum and excited to be here. I recently joined because I’m an Airbnb host and would love to connect with other hosts, learn from your experiences, and share ideas that help create great stays for our guests. Looking ... Latest reply by Elisa