Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

@Rebecca@bhumika@paula Has anyone experienced a case where an Airbnb glitch gave a guest the wrong address and the guest reviewed the host with 2 stars for check-in? The guest stated in the messages that the address Airbnb gave them was wrong. We have a ... Latest reply by Sara-And-Rob0

Hello everyone , I hope you’re having a great week! Quiet hours are specific time periods set in your Airbnb listing during which guests are encouraged to keep noise to a minimum, typically in the evening and early morning. It’s a simple step that... Latest reply by Donna1800

Hello everyone , I hope you’re having a great week! The time between reservations can make a big difference. Some hosts may need a few hours for cleaning, laundry, maintenance, and restocking, while others can turn over a property more quickly. Hav... Latest reply by Rebecca2731

Hi everyone Same-day bookings can mean having to get everything ready pretty quickly! How do you manage them in your listing? Do you have a routine that makes last-minute bookings easier, or do you prefer to have more notice before a guest arriv... Latest reply by Raouia2

Sssup Everyone Something I learned the hard way is that a checkout time can look very straightforward on paper and still become a little messy in practice.I had a stay where everything was fine, but the guest needed a bit more time than expected in the ... Latest reply by Lorna170

Hi everyone!I'm Sabu Mohammed, an Airbnb host from Trivandrum, Kerala, India. I'm new to this platform.I'm passionate about hospitality and creating memorable experiences for guests.I'm excited to join this community, learn from fellow hosts, share experi... Latest reply by Elisa

Hi RebeccaPlease would you help me to set op a blocked period, so that I can check in guests before I go away on vacation and not have to worry about the guests checking out until I return from my vacation. In other words, I want to offer a two week block... Latest reply by Rebecca

In hospitality, we often talk about guest experience in terms of service standards.Was the room clean?Was the check-in smooth?Was the staff friendly?Was the request handled quickly?All of these things matter.But there is another side of hospitality that i... Latest reply by Elisa

Wondering how most Americans traveling to Cancun would arrive to airbnb host locations (from airport or from another city). Do they typically take an Uber, or rent a car, or arrange a ride with a local driver? If you are a Host in Cancun, what transpo... Latest reply by Lucas1562

I’m very disappointed with how Airbnb handles reviews and protects hosts (or Superhosts) .A guest never checked in, never entered the apartment, and never stayed there. Despite this, she was allowed to leave 1-star ratings for cleanliness, location, accur... Latest reply by Emilie