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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have guests who asked me questions that were already in my check-in instructions, including photos attached to my instructions. I politely responded to their question but then I mentioned, "sorry about that, it should have been included in my check-in i... Latest reply by Joan2709

I have booked an air bnb. I have the confirmation code. The host reached out and sent WhatsApp details. I am ok with that since I can chat there if letting them know when I’m 30 mins away from the property etc., but they are asking for my confirmation cod... Latest reply by Kitty-and-Creek0

Months and not such a good lucib Latest reply by Rebecca

Hello there - I have a host in Italy who has great reviews but they are asking us to upload our passports (our family of four is traveling) to their site and I am wondering if I am required to do that, or can't Airbnb (who I definitely know and trust) sha... Latest reply by Angela1056

I have been charged twice for the same booking. How do I request a refund? Best regards, Douwe Latest reply by Emilie

We’ve been hosting with dedication and professionalism since we joined Airbnb, maintaining clear house rules, excellent guest experiences, and a peaceful home environment. But this year, has been deeply frustrating.Without our consent, Airbnb applied a 1... Latest reply by Dinamarta-Jose0

Hi Nadia, my is Eudele. I am arriving at 1 pm. How do I get the keys. Will someone be there when I arrived. Please advise. Thanks Eudele Cyril Latest reply by Keara11

My check-in instructions are unfortunately broken. No matter what I do, send a picture, ask, beg, demand, less than 30% of my guests are finding the 'Check-In Instructions.' They are actually hurting my listing more than helping if they are there but no... Latest reply by Joan2709

Hi everyone! I’ve been a little inactive on the forum recently—was having some issues posting (still happens sometimes), but glad to be back and hoping someone here can help or share their thoughts! Check-in timing & guest communication:I offer self chec... Latest reply by John5097

I am currently a Chef in a restaurant in Milan, but I would like to begin a journey in the real-estate world, because it has always fascinated me. I would like to start learning from people who are already host, by helping them. Latest reply by Lophain0