Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I’m writing this post to warn fellow Airbnb guests and to express my deep disappointment and frustration with a recent experience that has left me emotionally drained and anxious. Despite being a seasoned guest and host on Airbnb myself, I found myself in... Latest reply by Priyanivetha0

Hi, I’m Elenise and love to host/sharing my place. I recently got a inquire for 7 days and in the communication process I got a booking confirmation for 1 day in the middle. My question is how I make a discount for 3 days together in between the booked ... Latest reply by Wade32

Hi all,I'm a first time host based in Cape Town, South Africa.Just wanted to know, do any of you require guests to fill out a jotform/ google form providing you with all names of guests and copy of ID/ passport? What is the general response of guests to t... Latest reply by Nosipho6

When gust check in, do I need to ask for passport to register guest to TM. 30? Latest reply by Shelley159

Hello, this is a new listing and booking. I want to know if I could apply extra fee for addition guests after the original booking. Latest reply by Emilie

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Binyi0

I tried my best for the guest who arrived with a short notice (1-2 hours before check-in), but then was late despite I went to the property to wait them. So, I needed to cancel the job interview because of them being late, and had an argument with HR mana... Latest reply by Muslim4

Hello Airbnb administrator, Thank you for your attention to this matter. I would like to report a guest who repeatedly violated our house rules, had multiple unpleasant interactions with our cleaner, and left a misleading, negative review in retal... Latest reply by Mike-And-Jane0

Hey! Can someone help me I am a bit confused with releasing dates for trip lengths. When I select from 23rd til 28th should mean 5 nights right? But then Airbnb says its 4 nights.... and it blocks the 28th. Which I would like to leave available for anothe... Latest reply by Quincy

Hi Hosts and Hostesses, My name is Angie and I'm a 27 year-old British Latina who is almost a year into hosting on air bnb in Torrevieja. So far so good but still trying really hard to earn myself a 'guest favourite' or 'super host'. I've noticed that my... Latest reply by Quincy