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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Help me book and get my sms code Latest reply by Elisa

Hi Airbnb Community, We recently bought a condo in Mexico and the attached lock has been installed.It seems to work with the TTLOCK app. We don't have any experience with this type of lock or the app. Has anyone used TTLOCK and successfully integrated it ... Latest reply by Bhumika

I was gobsmacked to see that a guest that cancelled upon arrival could leave a review. I contacted Airbnb immediately to convey that this is not fair. They did not like the place, so are obviously going to leave a bad review. I was told:"Please do not be ...

help me to be discoverable on the map when guest search nearby accommodations Latest reply by Emilie

I have guests who asked me questions that were already in my check-in instructions, including photos attached to my instructions. I politely responded to their question but then I mentioned, "sorry about that, it should have been included in my check-in i... Latest reply by Bhumika

I have booked an air bnb. I have the confirmation code. The host reached out and sent WhatsApp details. I am ok with that since I can chat there if letting them know when I’m 30 mins away from the property etc., but they are asking for my confirmation cod... Latest reply by Kitty-and-Creek0

Months and not such a good lucib Latest reply by Rebecca

Hello there - I have a host in Italy who has great reviews but they are asking us to upload our passports (our family of four is traveling) to their site and I am wondering if I am required to do that, or can't Airbnb (who I definitely know and trust) sha... Latest reply by Angela1056

I have been charged twice for the same booking. How do I request a refund? Best regards, Douwe Latest reply by Emilie

We’ve been hosting with dedication and professionalism since we joined Airbnb, maintaining clear house rules, excellent guest experiences, and a peaceful home environment. But this year, has been deeply frustrating.Without our consent, Airbnb applied a 1... Latest reply by Dinamarta-Jose0