Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

hello, has anyone had this happen. The guest has canceled however they're blocked dates and photo are still on my calendar. When I do go into the dates, they appear open. Can someone address this? Latest reply by Kimberly624

The Context: A "Firm" Policy That Isn't Firm AnymoreI have been hosting with a Firm Cancellation Policy. For those who don't know, under "Firm," if a guest cancels within 24 hours of check-in, the host is entitled to a 50% or 100% payout (minus fees) beca... Latest reply by Paula

We had our Airbnb blocked out so we could go on vacation. Three weeks before we were set to leave, we had to cancel our vacation, so we opened up the Airbnb for bookings. Within an hour, we got a booking. Minutes later Airbnb canceled it with the usual "c... Latest reply by Barbara3932

As title above, and Airbnb ambassador refuse to help us. Because the host doesn't want to host use because they have allergies. And in ADA stated that allergies is not considered violation of the host health which Airbnb policy stated, which again the amb... Latest reply by Susan6500

Sorry I'm new to all this. Am I correct in understanding that these are the only possible cancellation policies for shorter stays : https://www.airbnb.com/help/article/475#section-heading-1 For example, is it not possible to have a personal policy that sa... Latest reply by Emilie

I tried to cancel a reservation of 6 adults and 2 children. Coming to Navarre Florida. They are due to arrive tomorrow.what can I do? Does anyone have an available house for May 20- 24. For a referral? Latest reply by Emilie

Hi Hosts, I recently had to cancel my first guest reservation in all my years of hosting, and I’m curious how other hosts would have handled this. The reservation was for a monthly stay in a room within my home, where I also live, and the cancellation occ... Latest reply by Shelley159

I have Firm cancellation policy. After a recent cancellation I found out this policy gives 50% refund if they cancel 15-7 days before the check in date. I thought they had to cancel 30 days before in order to get a full refund. After talking to Airbnb cus... Latest reply by Denny117

A few months ago, we had an issue where Airbnb was unlisting our property without any warning or explanation and every time we tried to speak to customer service, we were told someone from a specialist security team would get back to us, and after days an... Latest reply by Michelle4894

I've hosted since 2019, 378 reviews, currently 4.72. I run two deliberately unusual listings in Sweden, both around $40/night:• An old stable loft near Gothenburg airport — no running water, portable toilet, wash basin, drinking water in a can. The listin... Latest reply by Henrik209