Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi Airbnb Community, I’m reaching out to share a concerning experience I had with a recent guest and to ask for your advice on how to handle this situation.This guest violated my house rules within six hours of check-in by inviting five different men to m... Latest reply by Greg2406

Hello everyone! Happy new year!!! I am new in this business and would like to share and get your valuable advice, all the do's and don'ts will be appreciated. Thank you all

Hi, my guests booked in last minute at midnight 27/12 for the 2 nights after 27/12 and 28/12 and I accepted in the morning when I woke up and later on I received a text from my guest stated her daughter was sick and she had to change to route. Then she ch... Latest reply by Collin18

Should I be forced to refund guests who book non-refundable options to save money then just because they didn't bother to read the listing description they call Airbnb support to plead their case? It seems people use the non-refundable option only as a ... Latest reply by Joan2709

I have never had a problem with Airbnb support. They react to email and messages almost immediately. I have only had a couple of issues and one of them recently. My friend passed away last week in Florida. I quickly left on a flight. Of course, I forgot t... Latest reply by Bhumika

Hello people, I am new to air bnb, a guest reserved for tomorow and canceled, now she wants her money back, how should I turn back her money, Will I be charged with a fee or how does it work, I saw an optio send money is this the corect option in air bnb... Latest reply by Alex

Hello All, I am Superhost and hosting since last 7 years, my growing frustration and concern regarding the unresolved issue with one of my reservation. The last communication I received from your team was on December 12, and since then, I have not receive... Latest reply by Zheng49

"In the event of a power outage from the utility company, the solar inverter kicks in and supplies power to the entire home. The solar inverter ensures power to light bulbs, TVs, fans, WIFI, bedroom/living room sockets and Microwave. However, the A/Cs, ki... Latest reply by Joan2709

I am writing to formally request immediate escalation of my case to a higher department. Regarding the previous case we discussed, there appear to be serious issues involving the ambassadors handling my situation. Their actions have caused me a financial ... Latest reply by Mike-And-Jane0

Going to keep things short and simple Nov 1st : I cancelled a 100% refundable reservation (Paid via bank ACH). Refund e-mail was sent from AirBNB. The refund never hit my account. Nov 30th: Contacted Airbnb about this. They said the first refund attempt f... Latest reply by Joan2709