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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello Airbnb community,I’ve been a Superhost for 9 years, with over 2,600 reviews and a perfect record — until now.Recently, I experienced a verified electrical emergency that affected 6 upcoming reservations. I immediately contacted Airbnb, provided docu... Latest reply by Joan2709

Has anyone had Airbnb go back on their word after a phone call? An ambassador confirmed (by phone and text) that my guest was not eligible for a refund, admitted another ambassador had canceled in error, and told me I’d still get my payout with Airbnb cov... Latest reply by Joan2709

Hi there! We had our first guest cancellation yesterday. The guest cancelled at 10pm the day before check-in. Will they be allowed to review? I've read that guests can review when they cancel within 24 hours of check in, although sometimes I read that... Latest reply by Karen277

I was gobsmacked to see that a guest that cancelled upon arrival could leave a review. I contacted Airbnb immediately to convey that this is not fair. They did not like the place, so are obviously going to leave a bad review. I was told:"Please do not be ...

Good afternoon fellow hosts, I’ve now, unfortunately, fallen victim to what I believe is an elaborate scam involving two of my properties in London. The first incident happened four weeks ago. A guest with no prior trips, who had signed up to Airbnb in 20... Latest reply by Kavitha17

Despite overwhelming evidence, including documented policy violations, property damage, harassment, and complaints from other tenants—Airbnb refused to remove a retaliatory review from a guest whose reservation was justifiably canceled by an Airbnb Ambass...

I have been a SuperHost for several years, and I have no idea how Airbnb allows a clear retaliatory review. I had a guest that booked 21 nights, and a few hours after checking-in decided she wanted to leave because the sheets were Polyster and not cotton ... Latest reply by Mauricio925

Hello community. I wanted to ask you about the reviews made by guests. How can Airbnb leave a 1-star review posted by a customer who has only had one trip and his profile was opened 2 weeks before I came to the apartment. Among all the 5-star reviews, the... Latest reply by Joan2709

We recently went on a family trip and booked everything well in advance through Airbnb. The reservation was confirmed, everything was set, and our kids were excited.But then, out of nowhere—and at the very last minute—the host cancelled our booking.We wer... Latest reply by Lukas454

Months and not such a good lucib Latest reply by Rebecca