Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

"In the event of a power outage from the utility company, the solar inverter kicks in and supplies power to the entire home. The solar inverter ensures power to light bulbs, TVs, fans, WIFI, bedroom/living room sockets and Microwave. However, the A/Cs, ki... Latest reply by Joan2709

I am writing to formally request immediate escalation of my case to a higher department. Regarding the previous case we discussed, there appear to be serious issues involving the ambassadors handling my situation. Their actions have caused me a financial ... Latest reply by Mike-And-Jane0

Today my family and I experienced something that I wouldn’t wish on anyone. We booked a cabin in lake arrowhead for a Friday, Saturday and Sunday. Everything was fine, as we were heading out to the cabin I figured I would ask the host a few questions, we ... Latest reply by Stacey560

Good evening, i have a host that arrived tonight for tonight and tonight of all nights, i have a major boiler problem which means i don’t have hot water at this moment. i was wondering if anybody here has experience in taking a over a host from another h... Latest reply by Rebecca

I have Firm cancellation policy. After a recent cancellation I found out this policy gives 50% refund if they cancel 15-7 days before the check in date. I thought they had to cancel 30 days before in order to get a full refund. After talking to Airbnb cus... Latest reply by Shelley159

I need to remove my listing for now. I have just rented to someone from another site. I can’t figure out how to remove listing Latest reply by Emilie

so disappointing, I inquired about a listing in the Bahamas without confirming booking, and the host responded with a question, not confirming the booking, but simply letting us know that it might be an option for the dates that I entered, and next thing ... Latest reply by Shelley159

If a guest books a trip less than 24 hours before scheduled check-in, what is their cancellation policy? And is there an increase risk of fraud/scams somehow for these kinds of super late bookings? Latest reply by Emilie

We recently had an extremely frustrating experience as a Host and I'd love to know if anyone thinks we have grounds to challenge the decision made my Airbnb. Basically we had a guest book a 1 week stay in our flat in London. Their very first message to u... Latest reply by Joan2709

So a WARNING story about how airbnb Support lied to me on call and in inbox after a guest DESTROYED my unit, and then the AIRBNB HOST PROTECT team - did NOT protect me at all despite evidence. In fact, after sending in PICTURES of evidence, then videos of...