Support with your bookings

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We have a long term booking where ultimately the guest has brought unauthorized overnight guests over several times. We have this on our ring cameras. We want the reservation cancelled; the guest called us since we have our number on the emergency list o... Latest reply by Joan2709

Hello everyone,I have one or more problems. I just have a guest staying from 30.11 to 19.01. booked hat.As it is a long-term rental, the payment has been split into the second installments. 1 tariff - 30.11. until 29.12 was paid in advance2 installment - ... Latest reply by Elena3730

Hello, I have a guest that wants to cancel his reservation 1 day prior to arrival (he booked with us 3 months ago) as he has acknowledged he made a mistake on his scheduling dates. I have a strict cancellation policy and per my policy, he isnt entitled to... Latest reply by Alicia753

How do Superhosts handle changes to a reservation after the guest arrives? In particular, cancellations of nights. Do you charge the original fee? Do you apply a discount? We do not want to be taken advantage of but we want to be understanding. Latest reply by Angela3842

I am unable to submit a claim for trip cancellation, and AirBnB technical support and Generali are only able to point fingers at each other. In managing my trip, I can clearly see that it is cancelled. Note: I got a partial refund through AirBnB's normal... Latest reply by Emily2154

My current guest who's been a challenge due to not disclosing her 3 children at the time of booking, just phoned me from the hospital where she just gave birth to child #4. I couldn't tell she was expecting! She wants to cancel the last 4 nights of he... Latest reply by Rebecca

Hi,i had 3 listings and one of the listing one local guest threw a open party inviting hundred of teenagers to my house. i was able to see it in my external cameras when hundreds of people start entering the house. There were tons of damage to the house a... Latest reply by Mike-And-Jane0

my host is asking me to cancel. First he said "all the beds wouldnt be available". I said ok.Then he said "the internet would be slow". I said "ok".Now he is saying "theres been another issue brought up". and he wants me to cancel. Latest reply by Patricia2526

Buna seara! Am avut o rezervare de 2 persoane pentru 28 zile , de la un tip **, ei de fapt au venit 4 , cei doi care erau pe rezervare, iar după 2 zile au apărut cu multe bagaje și 2 tipe tot **! Oamenii sau apucat de petreceri noaptea la ora 02:00 cu muz... Latest reply by Marian3438

Hi Chicago Hosts, I have two guest bookings to transfer to a Superhost in Chicago, Ravenswood area or 60640. June 8- July 10 and Aug 24 - Sept 28,2024. About $2600/stay. Rather than cancel, I'd rather refer them to another host in the area. Thanks,Vlad Latest reply by Helen3