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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hello community. I wanted to ask you about the reviews made by guests. How can Airbnb leave a 1-star review posted by a customer who has only had one trip and his profile was opened 2 weeks before I came to the apartment. Among all the 5-star reviews, the... Latest reply by Joan2709

We recently went on a family trip and booked everything well in advance through Airbnb. The reservation was confirmed, everything was set, and our kids were excited.But then, out of nowhere—and at the very last minute—the host cancelled our booking.We wer... Latest reply by Lukas454

Months and not such a good lucib Latest reply by Rebecca

Hey guys, I just had an horrible day due to a guest who was trying to stay with more people than he booked for. After I found out he tried to cancel (which was not possible) he harassed and intimidated me during the hole day through messaging. I tried to...

I'm dissapointed with my recent experience. I booked a stay in Paris in February, but the host canceled my reservation last Tuesday, just a week and a half before my trip in July. Airbnb offered a $35 booking credit.When I tried to rebook, the new options... Latest reply by Rebecca

Hello everyone,I am writing here with deep sadness because I have found myself in a situation where I feel completely helpless. As a last resort, I am seeking advice from this community. Airbnb representatives told me there was nothing more they could do ... Latest reply by Joan2709

Hello - I just had a guest cancel for a stay in September, and, per my policy, I told her I'd give her a fulll refund. So when Airbnb asked if she should get a partial or fulll refund, I said full refund. I was then told that the refund would be deduct... Latest reply by Joan2709

We’ve been hosting with dedication and professionalism since we joined Airbnb, maintaining clear house rules, excellent guest experiences, and a peaceful home environment. But this year, has been deeply frustrating.Without our consent, Airbnb applied a 1... Latest reply by Dinamarta-Jose0

Had a confirmed booking, had already paid, then the host said he wanted $100 in cash on arrival as a surcharge. We disagreed, but eventually cancelled, since we knew he would eventually cancel us out so he could gouge someone else. Because we cancell... Latest reply by Valerie1654

I have Firm cancellation policy. After a recent cancellation I found out this policy gives 50% refund if they cancel 15-7 days before the check in date. I thought they had to cancel 30 days before in order to get a full refund. After talking to Airbnb cus... Latest reply by Angela270