Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

HelloI had to cancel a xmas booking because we may have family coming that time but also the price was too low and I thought I had blocked it from going live however it listed and within hours it was already booked out (because the price was too low). It ... Latest reply by Rebecca

We have an upcoming booking made some time ago for 6 adults - plus they mentioned in passing - likely a 3 year old. I messaged them earlier in the week to find out about the 3 year old and that our house is not set up for toddlers (however I didn't add i... Latest reply by Bhumika

A month and a half ago, I had booked a townhome for October 18-19 for 6 guests. Come that Friday around 4:30 PM, I get to the AirBnB, and cannot find the details for entry anywhere. So I message the host, and he replies by saying that the townhome is not... Latest reply by Joelle43

I just received an instant booking and the guest has one horrible review and I am very concerned about my home. What can I do here? Latest reply by Joelle43

Hi,I have reservation for a month in a house after check-in got to know that the house is not in good condition, flies are flying in kitchen, washroom and bedroom. walls, windows are dirty. washroom ceiling paints are peeling out and dirty. when I raised... Latest reply by Mary1523

Yesterday I got a message from Airbnb saying that someone had booked our new listing but they were being “verified” and the reservation would be cancelled within 8 hours if they didn’t complete the verification. Then I received this message from would be ... Latest reply by Elisa

Airbnb cancelled a reservation with no penalties. Guest did not show up after finding out I live in the apartment in my own area. He then bullied me for a full refund. Threatened to arrive on the last 2 days with 8 men and threatened to shame me on Social... Latest reply by Zheng49

Hello. My guest is leaving before time and is asking for a partial refund. I think is unfair. He got a discount for a month and he is leaving . I know he is not receiving the benefit discount for 30 days, but since he is staying only 12 night he will ge... Latest reply by Greg2406

Recently I ran into an issue with Airbnb support telling a guest that was cancelling the same day that they were supposed to be checking in, that they couldn’t give them a full refund, but that I could if I wanted to. There were no extenuating circumstanc... Latest reply by Evelyn668

Hi, I need some advice on what to do regarding refunding.We have a cottage on Airbnb that has received 5-star reviews until this month.Two guests arrived on Saturday, and our house manager approved their arrival. They quickly started using the pool but so... Latest reply by Kim4457