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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Bhumika

Hello Airbnb community,I’ve been a Superhost for 9 years, with over 2,600 reviews and a perfect record — until now.Recently, I experienced a verified electrical emergency that affected 6 upcoming reservations. I immediately contacted Airbnb, provided docu... Latest reply by Joan2709

Hi there! We had our first guest cancellation yesterday. The guest cancelled at 10pm the day before check-in. Will they be allowed to review? I've read that guests can review when they cancel within 24 hours of check in, although sometimes I read that... Latest reply by Karen277

I was gobsmacked to see that a guest that cancelled upon arrival could leave a review. I contacted Airbnb immediately to convey that this is not fair. They did not like the place, so are obviously going to leave a bad review. I was told:"Please do not be ...

Despite overwhelming evidence, including documented policy violations, property damage, harassment, and complaints from other tenants—Airbnb refused to remove a retaliatory review from a guest whose reservation was justifiably canceled by an Airbnb Ambass...

Hello community. I wanted to ask you about the reviews made by guests. How can Airbnb leave a 1-star review posted by a customer who has only had one trip and his profile was opened 2 weeks before I came to the apartment. Among all the 5-star reviews, the... Latest reply by Joan2709

We recently went on a family trip and booked everything well in advance through Airbnb. The reservation was confirmed, everything was set, and our kids were excited.But then, out of nowhere—and at the very last minute—the host cancelled our booking.We wer... Latest reply by Lukas454

Months and not such a good lucib Latest reply by Rebecca

Hey guys, I just had an horrible day due to a guest who was trying to stay with more people than he booked for. After I found out he tried to cancel (which was not possible) he harassed and intimidated me during the hole day through messaging. I tried to...

I'm dissapointed with my recent experience. I booked a stay in Paris in February, but the host canceled my reservation last Tuesday, just a week and a half before my trip in July. Airbnb offered a $35 booking credit.When I tried to rebook, the new options... Latest reply by Rebecca

Hello everyone,I am writing here with deep sadness because I have found myself in a situation where I feel completely helpless. As a last resort, I am seeking advice from this community. Airbnb representatives told me there was nothing more they could do ... Latest reply by Joan2709