Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I believe the subject says it all but... this morning I found myself in a very uncomfortable position. I accepted a booking late last night through Furnished Finder and planned to update my calendar this morning. At 6am I received an email that someone b... Latest reply by Maxine33

I have been a SuperHost for several years, and I have no idea how Airbnb allows a clear retaliatory review. I had a guest that booked 21 nights, and a few hours after checking-in decided she wanted to leave because the sheets were Polyster and not cotton ... Latest reply by Joan2709

Am I the only one, or has others experienced a drop in views and bookings since Airbnb rolled out the new cancellation options? To me, they seem "disguised" as ways to help our business, but in reality, I think they just make @Airbnb more like a booking ... Latest reply by Joan2709

I made a reservation with Airbnb several months ago and when my plans changed and was still within my refund period I went ahead and canceled my trip to recieve my refund. In the mean time I had closed my account at the bank I had during the original rese... Latest reply by Emilie

I have a booking in Edinburgh from 24-29 Sept and I’ve received an email saying my booking has been cancelled and my deposit is being refunded. I will also get £19 voucher towards alternative booking. I’m so angry as I have festival tickets and flights bo... Latest reply by Emilie

I’m going to explain my story and express my concerns to warn other host in order for this not to happen to them. I’ve been a host for several years now. I trusted Airbnb would be there part as far as a background check. The guest new to Airbnb (2 months)... Latest reply by Deborah265

I have a current guest who rented my home four months before his arrival. He stayed 20 of his 92 day booking before asking if he could cancel the remainder of his stay. It is low season so I rejected his change request. Today, his credit card was rejected... Latest reply by Shannon1233

So just two weeks after my previous complaint about my combating policy not being upheld after a 24 hour no show.. (air bnb explained as long as the communication is open and active a check in can be delayed and any delay should be accommodated). A guest ... Latest reply by Ernest771

Has anyone had Airbnb go back on their word after a phone call? An ambassador confirmed (by phone and text) that my guest was not eligible for a refund, admitted another ambassador had canceled in error, and told me I’d still get my payout with Airbnb cov... Latest reply by Ernest771

Hi fellow hosts and Airbnb team,I'm writing today to seek some advice and hopefully get the attention of an Airbnb admin regarding a cancellation fee that was recently applied to my account.I want to start by acknowledging that the initial error was entir... Latest reply by Joan2709