Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

This week I had an airbnb guest attempt to book my property using instant booking. They had multiple bad reviews on there account with one the week prior. Because of the multiple bad reviews I declined the booking. 1.5 hours later the user booked my prope... Latest reply by Joan2709

I have a strict 3 night booking for my cottage my the sea about 45 mins from home. someone booked today for next week for 1 night. I had to cancel it. It's New Year and I am staying from 27 Dec to 3 Jan. I had blocked the period but somehow someone book... Latest reply by Elisa

Hey all! I have a guest coming in this week that are upset that I do not provide streaming services. We have an 86 inch TV with WiFi so they are able to log in to their own streaming services. This guest has been interesting from the get go - basically qu... Latest reply by Joan2709

Hi guests cancelled booking from 21-26can maybe assist with lasy minute availability

We have a problem in the rift valley area of Kenya where Airbnb are sending out messages to all clients saying that there are floods and the booking can be cancelled free of charge. There are no floods anywhere in Kenya, in fact the last rains failed and ... Latest reply by Rebecca

Latest reply by Rebecca

Dear Airbnb Host Ambassadors and Staff, I'm writing here to escalate a matter that the airbnb customer service call centers have given me a run-around and not able to assist nor resolve. A cancellation (by the guest) was done in bad faith using Tsunami W... Latest reply by Ira5711

I am currently hosting a guest who booked for 3 months on a firm cancellation policy. After staying for 2 months, the guest asked if they can change the reservation or cancel with 31 days remaining. There is only one remaining payment but when they tried ... Latest reply by Helen3

Dealing with a bizarre support case with Airbnb: -Snow storm this past week causing damage to a unit.-Had to cancel the reservation with the guest. -Told by Airbnb support that the cancellation fee was waived -Was subsequently charged the cancellation fe... Latest reply by Donny34

Hi Hosts! Question about cancelling bookings. I am new to hosting on AirBnB and just got 2 listings up. Before I could go in and play with the pricing for high-demand weeks – we had people book the biggest weeks at a SUPER low rate. For example, there's a... Latest reply by Rachel3322