Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I'm MsJoy from Jhb South, South Africa I love reading, praying, watching movies, travelling and meeting new people. Latest reply by Alex

Last month, we had a guest who was difficult to deal with, even from the moment he booked. He wouldn't send copies of his ID which we require, because security in our building requires it in advance for anyone entering the building. We went back and forth... Latest reply by Kenchy0

* This guest asked for my Phone number before booking, I denied then he booked & called me for Massage Girls in his room before he arrives, I rejected his request because we don’t do such illegal things , we only give property on rent and provide a good h... Latest reply by ManiKu0

A local guest booked our place claiming that they're visiting the area (then later I found out that they actually live in the area but that is a different story). By noon of the following day after having already stayed the first night she claims that the... Latest reply by Miguel1394

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Trevor468

I previously had a guest whose reservation stated 2 guest were checking in. Upon arrival, the gas was trying to check in with four guest. Per my policy after two guests, I charge a fee for additional guest. The guest was upset and paid the fee. In return,...

We recently rented a A-frame cabin located in Carnelian Bay, from the host Vacasa. Unfortunately we did not enjoy our stay as much as we would have wanted. The cabin was not clean to anyones standards, there were household hazards for dogs. We would like ... Latest reply by Danielle1930

Fist off I would like to say I think it's a shame this platform is not allowing me to upload pictures as proof of my recent stay with a host of Airbnb's. Me and my family had to endure a filthy 4 day stay due to the incompetence and lack of customer suppo... Latest reply by Rebecca

Hi, I hope everyone can help me out on how to increase and get more bookings. I am a new host. Thank you! Latest reply by Bhumika

2 weeks ago a guest made a false claim about flies in the Airbnb Appartment during his 5 days stay. Ironically, he did not tell me any of this but went ahead after checking out to make this claim. I have a feeling it was a retaliation against my clean up-... Latest reply by Patricia2526