Support with your bookings

Airbnb exists to create a world where anyone can belong anywhere. This means every member of our community should feel valued and respected. We understand people may have diverse opinions, but it’s important to express them with kindness and understanding...

Hello there,This post is about my extreme dissatisfaction with Airbnb's customer support for hosts and a bad outcome:1. I had a renter who was supposed to check out at 11 am.2. At 1 pm, I noticed they were still leaving and entering the property (I was on... Latest reply by Charles1802

Airbnb really needs to help guests understand what is meant by "value." What is value? What does that even mean? Is it the price for the accomdation? Is it the inherent value a guest gets personally from staying at your place? Is value tied to the ty... Latest reply by Kevin3331

As a relatively new host with just two months of experience, I recently encountered a challenging guest. Despite my extensive background in the hospitality industry—spanning two decades and including multiple achievement awards—I found myself facing a si... Latest reply by Kevin3203

Hello - I recently had a guest attempt to extort me after a stay and state if I don’t give them money they will leave a bad review. In the past when this happened Airbnb was able to block the guest from reviewing. Now, after speaking Airbnb Customer suppo... Latest reply by Mike-And-Jane0

Greetings community, Last week I left a long post about a guest who went into a rage on me after a few instances of rejecting his requests to break some of my rules and guidelines. You can read more about it here: https://community.withairbnb.com... Latest reply by Mandrake-And-Karen0

I had a guest last week who broke my toilet seat. Not a massive deal, but they didn’t let me know and left me unprepared for my next guest. I reached out for reimbursement, and after paying me that, the “guest” left me a 3 star review (I average 4.95 an... Latest reply by Julie1409

First I want to say we spent $330 on hiring a professional air duct cleaning company prior to this guests arrival. The air ducts are spotless. We also used an ozone generator, bought new furniture ect. I had several people over to inspect beforehand and I... Latest reply by Julianna56

Has anyone managed to get a unfair review removed? Latest reply by Dawn241

My recent booking with this Airbnb host turned into an utter nightmare, highlighting their unprofessionalism and disregard for guests' comfort and convenience. Despite confirming our arrival time of 6 PM, the host failed to ensure the availability of the ... Latest reply by Raksha9

I just had a guest who ranked me low on accuracy, cleanliness, location, and value. He and his wife were celebrating 46 years of marriage and had never stayed at an Airbnb. I shouldn't have approved them. I asked for feedback and let him know, "you can'... Latest reply by Rodney11