Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

While the idea is great, it is just impractically executed. As many other hosts and superhost alike have continually retorted the same sentiments on the allocation of the guest favorite badging, it needs some work aside from its AI 24hr regeneration cycle... Latest reply by Zheng49

My guest has booked for 5 nights. On the 3rd night they had an inconvenience and wanted to check out on 4th day morning. Which I’m ok with as this was his first Airbnb or rather his first homestay experience and he was expecting a hotel service which we d... Latest reply by Elisa

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Binyi0

After many years of hosting guests once or twice a year, we recently started hosting full time. Everything started out fine, but the last two weekends we've had some real slobs staying at our house. The first group spilled a coke on one of the beds and le... Latest reply by Deb216

Hi, I'm Silvia, 29 years old, from Vienna and I rent out my flat on Airbnb on the side to earn some extra money. I have put all my heart and soul into this flat and try really hard to be a good host. Unfortunately, 2 weeks ago I received a 1-star review, ... Latest reply by Silvia3030

I had a guest who lied about the amount of people on his reservation, to get a cheaper price. The guest was very upset when he realized that I lived at the property. He made a reservation for 1 person then showed up with 5 then switched it to three and de... Latest reply by Karen114

It really seems that Airbnb is a company that serves travellers and not hosts. A guest may leave false information and a 1 star review for properties that otherwise are receiving 5 star ratings and, rather than investigating the situation, Airbnb sends th... Latest reply by Nicole2299

Hi, How are you? 1. How do you feel if a guest leaves a negative review and never contacts you during the stay? But you only find out after the negative review is left. My opinion: Airbnb policy should not allow a guest to leave a negative review without... Latest reply by Greg2406

Made a booking with Darryl, a Superhost with a property in Gloucester. I had to cancel more than 2 months prior to the reservation. Refused to provide refund and wouldn't even refund me the pet fee, which he made me pay separately from the original book... Latest reply by Helen3

I recently encountered a situation with a third-party booking that required multiple attempts on my part to assist the guest. Unfortunately, due to a lack of communication from the guest, I had to escalate the issue to customer support, who ultimately ca... Latest reply by Helen3