Lack of customer service. Unfair treatment towards guests.

[Angela4391]

Fist off I would like to say I think it's a shame this platform is not allowing me to upload pictures as proof of my recent stay with a host of Airbnb's. Me and my family had to endure a filthy 4 day stay due to the incompetence and lack of customer support. I am looking for a supervisor to take this issue and make it right. I have multiple photographs, videos and written documentation of the incident. 

[Yu96]

You could contact airbnb check out right away.  You won’t get charged 

[Helen3 · Accepted solution]

You can't upload photos onto reviews but you can absolutely leave a factual, honest review of your experience @Angela4391 

Presumably you shared photos with Airbnb and the host when you arrived? Did the host arrange for someone to come back and reclean the property. ? 

[Rebecca]

Hello @Angela4391 

I just wanted to share that the Community Team is here to support hosts in a unique way, distinct from customer support. This community forum is a space for engagement between users. 

If you need to reach out to the support team, you can find them at this link: Airbnb Support.
I hope this helps!