Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

We recently rented a A-frame cabin located in Carnelian Bay, from the host Vacasa. Unfortunately we did not enjoy our stay as much as we would have wanted. The cabin was not clean to anyones standards, there were household hazards for dogs. We would like ... Latest reply by Danielle1930

Fist off I would like to say I think it's a shame this platform is not allowing me to upload pictures as proof of my recent stay with a host of Airbnb's. Me and my family had to endure a filthy 4 day stay due to the incompetence and lack of customer suppo... Latest reply by Rebecca

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Marina1909

Hi, I hope everyone can help me out on how to increase and get more bookings. I am a new host. Thank you! Latest reply by Bhumika

2 weeks ago a guest made a false claim about flies in the Airbnb Appartment during his 5 days stay. Ironically, he did not tell me any of this but went ahead after checking out to make this claim. I have a feeling it was a retaliation against my clean up-... Latest reply by Patricia2526

It really seems that Airbnb is a company that serves travellers and not hosts. A guest may leave false information and a 1 star review for properties that otherwise are receiving 5 star ratings and, rather than investigating the situation, Airbnb sends th... Latest reply by Sach181

Hi, I am new on ABB and I have just hosted a guest who skipped reviewing me so as to avoid publishing my reviews on him. Do you any suggestions for me to avoid similar situations in the future? Latest reply by Eli20854

Dear Airbnb Community,I am writing to share a deeply disappointing experience I recently had as a host, which has left me questioning Airbnb's commitment to supporting its hosts.A guest recently requested to extend their stay by one day. Since my property...

Hi all, I appear to have joined many other hosts on here who have put in a claim, won the claim but than have had no luck removing a negative review from a guest that was in the wrong. This has upset me no end as it's tarnished my score. Sure I nicely r... Latest reply by Frances3408

I had disputed a review in which a guest sent me a blatant text message offering a refund in exchange for a 5 star rating. When I had submitted this to Airbnb, they denied my claim, despite it being directly against Airbnb review policy. I had appealed it... Latest reply by Zheng49