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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I’m a Superhost and would appreciate other hosts’ perspectives on a recent review issue. The guest never checked in, entered or stayed in the apartment. Despite this, he was subsequently able to leave a 1-star review, including 2★ for cleanliness, 1★ for ... Latest reply by Joelle43

Hello everyone , I hope you’re having a great week! The time between reservations can make a big difference. Some hosts may need a few hours for cleaning, laundry, maintenance, and restocking, while others can turn over a property more quickly. Hav... Latest reply by Elisa

I’m an experienced Super-host seeking assistance from an Airbnb Community Manager regarding a review-removal case that has already been denied through the standard process. I am not requesting removal merely because I disagree with the guest’s review or r... Latest reply by Kyle1202

There was a break-in during a recent stay at my Athens listing.The main door was locked and undamaged, nothing was forced, and the terrace door was not locked. Airbnb investigated and wrote to me: "We do recognize this as a violation of the basic House ru... Latest reply by Tali5266

Hello everyone I hope you’re having a great week! Whether you're hosting remotely or on-site, the key to success is creating a welcoming and engaging experience for your guests. Each approach has its own unique advantages, and the best choice depend... Latest reply by Elisa

I was excited to read retaliatory reviews are being removed. And about time! It's so ridiculous to allow those scam reviews to affect our ratings thus our businesses. So I sent a message asking to have one of mine removed. ( Yes I have many!) So I started... Latest reply by Angie-And-Greg0

Has anyone had success getting Airbnb to take another look at a review after the removal request was denied? I’m dealing with a review that seems like a pretty clear example of retaliation, but Airbnb denied my removal request with the standard response t... Latest reply by Serhii11

Hello Airbnb Hosts, I’d like to ask for your advice regarding some negative reviews I’ve received from guests. I believe that some of these reviews may not meet Airbnb’s review policy requirements. For example, in one case, the guest did not even complete... Latest reply by Shelley159

Hello everyone , I hope you’re having a great week! Quiet hours are specific time periods set in your Airbnb listing during which guests are encouraged to keep noise to a minimum, typically in the evening and early morning. It’s a simple step that... Latest reply by Elisa

Hi all,I'm hoping a Community Manager, or someone with access to manual review, can take a look at this. I've already been through the standard review-removal process and it was rejected with no explanation other than to say that it did not violate Airbnb... Latest reply by Emilie