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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Dear community, Can somebody please explain how is this review allowed?All 1 star, naturally, even though the guest never set foot into the apartment and got the full refund for the cancellation.Listing:https://www.airbnb.com/rooms/1061951580003885431?gue... Latest reply by Ania-and-Greg0

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Raymond573

Months and not such a good lucib

Hi.Im wondering if someone can help me overcome this new system from Airbnb which is just the worst. Before when a guest would leave a bad review as a form of retaliation because we would enforce the cancellation policy, we could call Airbnb and speak to... Latest reply by Ania-and-Greg0

So the guest stayed for seven weeks. Upon departure, I discovered that the guest’s pet had damaged the window blinds, with the damage located close to the floor. The blinds were replaced, and a Host Guarantee (Host Protection) claim was filed for reimburs... Latest reply by Ania-and-Greg0

Hi Everyone, My name is Asceline, and I'm a cohost working with Rikoya. Since we recently had to start over, we're hoping to get connected with a free Superhost mentorship opportunity.I've heard that Airbnb may offer a way for new hosts to be paired with ... Latest reply by Bhumika

Hi everyone,I’m a long-time host in Bali and usually prefer to resolve things quietly, but after weeks of trying to address a review that was removed twice and then unexpectedly reinstated, I feel compelled to share what happened — and ask for your input.... Latest reply by Adelline1

Airbnb recently denied my request to remove a biased, retaliatory review after a guest, even by her own admissions, caused significant damage to my property. This is my situation and analysis regarding Airbnb's procedure for disputing retaliatory reviews ... Latest reply by Nia10227

Hi fellow hosts, I need your advice.I recently received a 1-star review from a guest who publicly commented, “Booking went smooth, thank you.”During the stay, the guest never raised a single issue — communication was polite and uneventful. But after check... Latest reply by Graeme144

Hello, I am a new host and have been hosting for about 2 months with all good reviews so far. I recently had a guest who showed up to the home for check in, decided she didn’t like the neighborhood, and messaged me to cancel. I tried to be kind and unders... Latest reply by Helen3