Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

I am posting in regards to an issue that I was previously unaware of, but after reading a multitude of posts, can see that it is fairly common (and certainly illegal). I received an Airbnb gift card last Christmas, and was having issues accessing my accou...

I started my listing this past spring. I completely remodeled the whole condo and I have over 50 perfect 5 star reviews. I made the mistake of taking a last minute booking. She scammed me for a free stay and left me a 1 star review! Her complaints don’t e... Latest reply by Helen3

I have had the most abysmal customer service I have ever endured this past week. I used to deal with complaints in a professional capacity, but airbnb do not follow any reasonable practices. They quote from a crib sheet, and despite what a host has suffe... Latest reply by Zheng49

I am a Super Host since I began my Airbnb journey 2 years ago. And we only had 5 star reviews so far which I am so thankful for. I had a nasty guest staying recently and they left us a 3 star review (anything below 5 star for the first time and we have 50... Latest reply by Akshay104

Hello Awesome Airbnb Hosts! My husband and I have stayed at many airbnb locations in the US, France, Spain, Greece, Mexico (not all make it on my list bc for some odd reason, some hosts don't ask for a review and therefore don't fill one out for us eith... Latest reply by Zheng49

As a new Airbnb user, I’ve had several successful stays across Europe in the past year. Most of my experiences were wonderful—great hosts, clean accommodations, and smooth communication. However, one recent stay in Zurich turned into a nightmare that I fe...

While the idea is great, it is just impractically executed. As many other hosts and superhost alike have continually retorted the same sentiments on the allocation of the guest favorite badging, it needs some work aside from its AI 24hr regeneration cycle... Latest reply by Zheng49

My guest has booked for 5 nights. On the 3rd night they had an inconvenience and wanted to check out on 4th day morning. Which I’m ok with as this was his first Airbnb or rather his first homestay experience and he was expecting a hotel service which we d... Latest reply by Elisa

Hello everyone, I have tried countless methods, but the receipts generated by Airbnb are always in Chinese. Customer service told me that once a receipt is generated, the language cannot be changed anymore. This is ridiculous. I modified my global setting... Latest reply by Binyi0

After many years of hosting guests once or twice a year, we recently started hosting full time. Everything started out fine, but the last two weekends we've had some real slobs staying at our house. The first group spilled a coke on one of the beds and le... Latest reply by Deb216