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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Dear community, Can somebody please explain how is this review allowed?All 1 star, naturally, even though the guest never set foot into the apartment and got the full refund for the cancellation.Listing:https://www.airbnb.com/rooms/1061951580003885431?gue... Latest reply by Jay1724

Why was this review not removed by Airbnb? Their AI robots are terrible…  

Hi everyone, Has anyone had success removing obviously retaliatory reviews by a guest? I wanted to share a frustrating experience we recently had with a guest—and how Airbnb’s inconsistent enforcement of its review policy has left us, as longtime superho... Latest reply by Dawn241

Hello community. I wanted to ask you about the reviews made by guests. How can Airbnb leave a 1-star review posted by a customer who has only had one trip and his profile was opened 2 weeks before I came to the apartment. Among all the 5-star reviews, the... Latest reply by Joan2709

I’m reaching out to seek clarity regarding a recent experience I had with a guest review, and Airbnb’s decision not to remove it.A guest by the name of Desiree booked my suite and contacted me in advance to ask about parking a 20-foot U-Haul with a towed ... Latest reply by Hanni89

Hi Airbnb Community,I’m reaching out for advice on a frustrating situation. I recently hosted a guest who, after their stay, contacted me about a bracelet they believed they left behind. I promptly searched the property thoroughly but couldn’t find the it... Latest reply by Emilie

Hello everyone ,I hope you’re having a great week! One of the best compliments a host can receive is a repeat booking. It means your space made a lasting impression, whether through thoughtful touches, great communication, or a seamless check-in. Encou... Latest reply by Elisa

Hi guys! Just want some advice regarding something. I just received a reservation request from a guest. I am not willing to accept the request as this guest has quite a few number of bad reviews. All the reviews mention things like leaving the kitchen dir... Latest reply by Elisa

Has anyone else faced issues with Airbnb refusing to remove a obvious retaliatory review left by a guest? I have documentation and proof of messages exchanged between me and the guest, as well as messages between me and Airbnb support before the review wa... Latest reply by Jutta52

Hi everyone,I’m incredibly frustrated with how Airbnb has handled a recent situation, and I’m hoping someone here might have advice or at least feel less alone if you’ve gone through something similar. A recent guest at my listing violated our clearly sta... Latest reply by Nerissa23