Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyone, If any guests looking for an entire house and you cant provide, you can recommen my house. Latest reply by Helen3

where would a USA city or township notify or report to airbnb of a resolution or ordinance that requires properties to get a permit before they advertise on airbnb? Latest reply by Helen3

We've been Superhosts for over 7 years with a studio, but then added a house last year that fits 14 guests, which was great up until September. We had a few glitches with the Airbnb system, but now the house seems to show up in search, although due to the... Latest reply by Anuschka6

Airbnb should consider implementing a policy to discard the lowest rating a host receives each year. This approach would offer several benefits:It would give hosts a strong incentive to continually improve their service, knowing that a single low score wo... Latest reply by Mike-And-Jane0

I had a guest arrive on the wrong day and get access to the property due to Airbnb's new app update that provides check-in codes 48hrs before the booking. They locked out the actual guests so they couldn't check in and then canceled their booking the next... Latest reply by Helen3

I booked a place recently for almost two months but when I wanted to pay rent only one months rent was reduced from my account. since I should return the invoice of the payment and get reimbursement from the company I am working by end of this year, Is it... Latest reply by Helen3

Hi guys, I am looking for advice and support regarding a challenging situation I've encountered with a recent guest review on my Airbnb listing. The review left by the guest contains totally factually incorrect information about their stay, which is negat... Latest reply by Zara96

What can you suggest if we were allegedly accused by the owner of the airbnb hostel that we broke a TV. He reported it to us three days after our check out. He started demanding a new TV Latest reply by Helen3

I am going to book a listing and I am a marijuana smoker. I live in California so it's legal, but I totally understand if some people don't like it. The listing I am looking at says, "Smoking is allowed", but doesn't elaborate on any of their house rules.... Latest reply by Andrew3278

As a host once the booking is made how do I know who are the guests travelling?Do I request for ID proof? Latest reply by Allison696